| Job Description : |
Overview:
Assists in the administration of the day-to-day operations of the box office as well as ticket operations for the Ryan Center, Meade Stadium, Edwards Auditorium, and URI Athletics utilizing Paciolan ticketing software for all event creations and financial reports and maintains all box office policies and procedures.
Responsibilities:
Serves as a key ticket office administrator for the event and manifest creation, online sales setup and database reporting using Paciolan’s products and services.
Responsible for part-time seller training, scheduling, supervision, and
Provide support to box office seller staff in resolving issues and providing customer service care.
Supervise and oversee all financial settlements in regards to sellers and seller recaps.
Responsible for cash handling and box office controls.
Process financial reconciliation such as daily reports, event statements, and monthly reports.
Responsible for system upgrades, occasional testing of new software and routine maintenance and troubleshooting.
Assist in the maintenance of marketing/trade/comp policies for all events.
Provide professional customer service to patrons and clients.
Oversee the maintenance and reporting of the Access Management ticket scanners.
Analyze challenges, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of organizational objectives
Assist in the maintenance of the URI Athletic ticket operations, customer relations, and game-day box office management for all ticketed sports including football and basketball as well as other collegiate and conference sporting events as needed. With specific oversight and management of Women’s Basketball games and events.
Assist with implementation of season ticket timelines for URI football and basketball including preseason renewals, promotion of new sales, seat allocations, compliance, ticket printing, packaging, and delivery.
Assist URI Athletics with reporting needs, processing, etc. and ensure the proper use of ticketing system.
Assist with student ticketing services for home, away, and postseason contests – promote student attendance, and facilitate associated ticketing.
Ensure compliance with all relevant institutional, CAA, A-10, NCAA rules and regulations. Work with CAA, A-10, NCAA and URI Athletic Compliance office to follow, enact, and educate rules and regulations.
Oversight of management and securing of all away game tickets and monitoring of sales and reconciliation.
Oversight of public facing pages on gorhody.com and Evenue
Responsible in coordination with Event Services to oversee, process and monitor the Venue’s lost and found operation.
Strong oral and written communication skills required.
Perform related duties and responsibilities as required.
Extensive weekend and evening work required.
Perform other duties and responsibilities as required, which occurs often.
Qualifications:
Bachelor’s degree from an accredited college or university with major course works in Marketing, Business Administration, Sports Management or related field with interest in sports and entertainment.
2-3 years’ experience working in a college or professional athletic or venue management environment.
Excellent organizational, problem-solving and communication skills required.
Strong attention to detail with the ability to create and maintain very specific timelines.
Advanced proficiency with Microsoft Excel, PowerPoint, and Word or similar programs.
Previous ticketing and/or customer service experience/knowledge preferred with knowledge of Paciolan ticketing software and Salesforce CRM systems.
Ability to supervise part-time employees.
Capable of working a flexible schedule and extended hours including but not limited to working early mornings, nights, weekends and holidays in addition to traditional business hours.
Work in the assigned Ryan Center location on a daily basis
Must have valid driver’s license and vehicle.
Vaccination Statement:
we are committed to ensuring all of our buildings and office locations are the safest in the world for artists, teams, employees, and fans. Thus, Spectra requires full Covid-19 vaccinations of all employees, sub-contractors, and vendors. |