Entertainment IndustryJob Opening for Assistant Casino Manager in The Lodge Casino (Black Hawk, CO 80422)



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Job Category : Entertainment Industry
Company Name: The Lodge Casino
Position Name: Assistant Casino Manager
Location : Black Hawk, CO 80422
Job Description : General Summary of Job DutiesAssist with the management, supervision, and coordination of work activities of the operational departments to include Slots, Table Games, Sportsbook, Beverage, Food, Hotel and EVS operation.Essential Job Responsibilities and DutiesMaintain a high quality of guest service according to JEI’s Mission Statement and FAST Track Values Statement.Manages, supervises, and coordinates all work activities for the property.Assists in the managing of all aspects of the property including but not limited to: Slots, Table Games, Sportsbook, Beverage, food, Hotel and EVS operation. Creating a differentiated service experience and ensuring optimum performance of all.Assists in achieving desired results in all areas of responsibility through staff development and training programs, established methods, procedures, guidelines to maintain desired standards, and high-quality service.Assist in developing and mentoring Gaming Operation employees to support their career goals and to ensure all departmental standards and goals are understood and met.Assists in managing Gaming Operations staff, ensuring administrative reporting and paperwork are completed in a timely manner.Assists in administrative responsibilities assigned by Gaming Operation Managers.Monitors results through inspection, evaluation, and analysis.Reports suggestions and changes to the Casino Manager through collaborationApprove check overrides and sign Jackpot checks up to the approved limit.Assists in management of all team members for day to day and long-term operations to include developing employees through coaching, mentoring, and appropriate performance management up to and including separation.Notifies casino manager of any suspicious or unusual activity and/or transactions in a timely and responsible mannerFamiliarization with all Jacobs Entertainment programs policies and procedures.Assists in the responsibility of the overall integrity of daily operations, ensures compliance with all Gaming regulatory, internal controls, Liquor and Beer codes, Federal and IRS Reporting requirements for Anti-Money Laundering, and Company Policies.Builds guest relations through visibility to customer, soliciting/requesting feedback, and responding to guest concerns appropriately and professionally to resolve any issues.Presents oneself as a credit to the company and encourages others to do the same.Performs all other related and compatible duties as assigned.Attend operational/strategy meetings (in-person or virtually) with senior management when scheduled.Must possess operational knowledge of all properties in Colorado jurisdiction.Will take on the role of Casino Manager when the Manager is not on property or not available.Skills, Education and Other RequirementsMust be fluent in English.High School Diploma or GED required; College degree preferred.3 years in a Casino Operations leadership Role.Knowledge of key Slot, Cage, Beverage, and Table Game systems to effectively manage daily operations.Must be proficient in both Slot and Table Game procedures and policies. Training will be provided so long as proficiency is already present for at least one of the areas.Ability to learn and teach new systems or upgrades.Ability to identify potential control deficiencies and/or advantage players and report to surveillance and the Casino Manager.Must possess or be able to obtain a valid Colorado Key Gaming License.Must have strong employee relation skills.Must have strong knowledge of Colorado Gaming Regulations and ICMP’s.Must have the ability to analyze and interpret departmental need and results.Proven time management and critical thinking skills required.Must have knowledge of alcohol beverage control regulations.Must be competent in Microsoft suite of products.Must be flexible in workdays, shifts and hours, including holidays.Job Type: Full-timePay: From $65,000.00 per yearBenefits:401(k)Dental insuranceHealth insuranceLife insurancePaid time offTuition reimbursementVision insuranceWork Location: One location

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