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| Job Category : | Entertainment Industry |
| Company Name: | Hyatt Place Altoona |
| Position Name: | Front Desk Agent |
| Location : | Altoona, IA 50009 |
| Job Description : | Hyatt Place Des Moines / Altoona is a brand new 112 room property located in the heart of the shopping and entertainment district. Currently building our team and looking to fill a few Front Desk positions. This position includes tips. Must be available on the weekends.Profile: High school graduate and basic typing skills preferred. Hospitality focus, self-confidence, optimism, detail orientation, and organizational skills sought. Bartending/F&B experience a plus.Responsibilities:Perform guest-related services including; Ensure guest comfort and satisfaction, Promptly and effectively deal with guest complaints and requests, Check guests in and out efficiently and in a friendly manner, Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies, Take reservation requests efficiently, Block rooms and handle special requests, Keep lobby and desk area clean and presentable, Have a thorough knowledge of emergency and security procedures, Offer and properly handle requests for wake-up calls, Know local area in order to give directions to guests, Monitor cleanliness of lobby, cont. breakfast area, pool area, vending room, public rest rooms, and back office area and Setup Cont. Breakfast according to checklist.Perform Cashiering Functions including; Process end of day, Open and close shift: make cash drops, Balance all credit cards, direct bills, cash, and change fund at the beginning and end of each shift and Perform duties as outlined on the shift checklist.Perform Communication Functions including; Inform management of any guest or systems related complaints or problems, Communicate with incoming staff and executive staff by logging pertinent information in the pass on log, Keep maintenance informed of all maintenance needs, Pass on guest lost and found inquires to executive staff or executive housekeeper and Perform any other job duties as directed by Executive Staff Members.Job Types: Full-time, Part-timePay: $13.00 – $15.00 per hourBenefits:401(k)401(k) matchingEmployee discountHealth insuranceSchedule:8 hour shiftMonday to FridayWeekend availabilitySupplemental Pay:TipsEducation:High school or equivalent (Preferred)Experience:Hotel Experience: 1 year (Preferred)Front Desk: 1 year (Preferred)Work Location: One location |
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