Entertainment IndustryJob Opening for VIP Tour Guide and Guest Ambassador in San Manuel Gaming Hospitality Board Nevada (Las Vegas, NV)



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Job Category : Entertainment Industry
Company Name: San Manuel Gaming Hospitality Board Nevada
Position Name: VIP Tour Guide and Guest Ambassador
Location : Las Vegas, NV
Job Description : A VIP Tour Guide provides premium guided tour experiences to affluent and high-profile Guests visiting the Palms Casino Resort. As a Palms VIP Tour Guide, you will be responsible for delivering current and future customized tours for Guests, providing expedited access to restaurants, VIP viewing areas for entertainment events, and delivering both scripted and unscripted engaging storytelling moments. Candidates must demonstrate spieling detailed information about the Palms Casino Resort and be seen as the perfect emissary for the Grand re-opening of the Palms Casino Resort.

A VIP Tour Guide is a true Team Palms expert who consistently provides exceptional service to all Guests. VIP Tour Guides will represent the San Manuel Gaming legacy of commitment to hospitality by engaging in storytelling, and focus on creating friendly, engaging, and entertaining moments for our Guests through meaningful and personal connections for all. Ideal candidates will be able to provide a world-class personalized VIP experience while demonstrating our Mission Statement and Core Values and an exceptional level of integrity.

Candidates from a wide variety of roles, experiences and backgrounds are encouraged to apply as we pledge to strengthen diversity and inclusivity in the workplace.
Conduct personalized, non-scripted guided tours throughout the Palms Casino Resort, including specialty suites and touring special event spaces.
Entertain executives and invited Guests of the company in groups of up to ten Guests.
Arrange Guest transportation as needed, in accordance with security and transportation guidelines.
Maintain discretion and Guest confidentiality.
Demonstrate adaptability to the fluctuating needs of our operations and the plans of our Guests.
Ability to work in a professional manner and adhere to a heightened performance expectation.
Promote the health and safety of our Guests and Team Members.
Prolonged standing and walking while performing other duties such as crowd control, guest service duties, in indoor and outdoor settings during all weather conditions.
Physical role requiring heavy lifting, pushing, pulling, bending, twisting, and kneeling.
May be required to handle cleaning chemicals and supplies.
Basic Qualifications:
Previous tour guiding experience, in solo or group settings, delivering heavily spieled VIP tours
Have extensive knowledge of the Palms Casino Resort property, experiences and products and the surrounding local Las Vegas area.
Excellent written and verbal communication skills.
Aptitude for developing relationships at all levels of the organization and across different lines of businesses.
Creativity to find solutions and anticipate Guests’ needs to enhance their vacation experience.
Capacity to manage conflict resolution and make decisions through a delicate balance of integrity and partner resourcing.
Full-time requires a flexible schedule with full availability for any shift, seven (7) days per week, including nights, weekends and holidays.
Preferred Qualifications:
Previous experience and Tour Guide experience is a plus.
Previous experience in luxury property.
Bilingual preferred, not required.
Knowledge of proper business and dining etiquette, international customs, and current news and events.
Understanding of property Front Desk check-in and check-out.
Required Education:
High school degree or equivalent.
Equal Opportunity Employer:
Palms provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Palms, its affiliates and subsidiaries will make reasonable accommodations in compliance with applicable law.
We are committed to making a work environment where the growth and well-being of our team members is the top priority. Join our team today!
We are committed to making a work environment where the growth and well-being of our team members is the top priority. Join our team today!

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