|Job Description :
||Do you have outgoing and uplifting spirit to consistently put a smile on someone’s face? Do you have the ability to take action and turn every interaction into a positive guest experience? We’ve got a great opportunity for you to connect with our guests and keep them coming back for more.
What you get to do:
As a Zoo Aide/Attendant (Tour Guide) you’ll:
Lead tour experiences through animal exhibits and zoological facilities.
Escort guests on tours of the park; providing in-depth park and animal information, interpreting animal exhibits, providing frontline access to attractions and priority seating to select shows.
Interact with guests by greeting them and providing excellent service in an efficient and courteous manner.
Maximize tour sales by promoting multiple tour products.
Operate cash register for cash or credit card transactions to assist guests with making tour reservations.
Handle large sums of cash, traveler’s checks and complete credit card transactions.
May assist other education programs, including programs, park presentations, sleepovers, and camps.
Perform other duties as assigned.
What it takes to succeed:
Must be at least 18 years of age.
Must maintain a minimum of 3 days per week of work availability.
Ability to work a flexible schedule to include week day and weekend shifts, evenings, overnights and holidays.
Able to push, pull, lift and carry up to 50 pounds occasionally.
Perform the following physical activities on a frequent basis: stand, walk, climb, bend floor-to-waist/waist-to-overhead and reach overhead, simple grasp and fine manipulation tasks.
Ability to work in an outdoor environment: high heat, humidity, cold, etc.
Must have a valid Driver’s License and must be able to meet company’s driving requirements.
Ability to communicate effectively with ambassadors and guests to provide outstanding guest service.
Ability to learn and effectively use Point of Sale Systems (Cash register) and follow proper cash handling policies.
Perform cleaning duties, including use of cleaning chemicals.
Knowledge of park layout and procedures, including animal exhibits; preferred.
Knowledge of selling fundamentals preferred.
Multilingual skills preferred.
Prior guest/customer service experience preferred.
The perks of the position:
As part of the SeaWorld family, you’ll enjoy a fun, fast-paced environment and great teammates, as well as:
FREE park admission
Discounted park admission tickets and passes for family and friends
Park discounts on food, merchandise, etc.
Join the team!
If you’re looking for the opportunity to make the most of your abilities in a one-of-a-kind setting with an entertainment industry leader, we’re looking for you!