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|Job Category :||Entertainment Industry|
|Company Name:||Full Sail University|
|Position Name:||Tour Guide|
|Location :||Winter Park, FL 32792|
|Job Description :||If you’re looking for the chance to learn, grow, and make a contribution to the community, look at employment opportunities with Full Sail University. You’ll find your choice of career opportunities, great benefits, an environment that welcomes and values creativity, and a work experience that is both challenging and rewarding!
The Admissions Tour Guide conducts comprehensive tours of our educational facilities and acts as University ambassador for prospective students and guests interested in Full Sail University.
Essential Duties and Responsibilities:
Directly interact and engage with potential students and visiting guests by providing world-class customer service
Conduct comprehensive tours of Full Sail University’s educational facilities
Present Keynote slides and videos in front of large audiences
Perform general hosting duties for all touring events and locations
Provide driving and touring assistance when needed
Inventory, maintain, and re-stock items for various locations and vehicles
Assist with clerical and business operations on various Full Sail Tour Awareness campaigns, including, but not limited to: Data Collection, Basic Reporting, Email Campaigns, and Survey Analysis
Mentor and assist in the training of Student Tour Guides for Daily Tours
Provide Admissions and/or interdepartmental support when necessary
Remain up to date on relevant information related to Full Sail University, the entertainment media industry, post-secondary education, and ACCSC
Adhere to the policies and procedures of Full Sail University
Maintain strict confidentiality of company and personnel information
Demonstrate a strong commitment to the mission and values of the organization
Adhere to company attendance standards
Perform other duties as assigned
Quick-learner with ability to relay updated information accurately and consistently
Exceptional customer service and communication skills
Strong “stage presence” with the ability to captivate diverse audiences while articulating University-specific information
Strong organizational, analytical, and interpersonal skills
Ability to multi-task and work independently
Ability to interact with staff at all levels in a fast-paced environment
Education and/or Experience:
Associate’s degree required
1-3 years of customer service experience required
Certificates, Licenses, Registrations:
Must possess a valid Florida State Driver’s License and have a clean driving record
Proficiency using software programs such as MS Word, PowerPoint, Excel, and Outlook
Basic understanding of Database Tools and/or CRM programs
Environmental Factors/Physical Demands:
Work is performed in various environments including outdoor weather conditions. While performing the duties of this job, the employee is regularly required to move about campus, communicate with public and co-workers, lift or carry up to 30 pounds, and operate a motor vehicle. Employee must be able to work a flexible schedule including mandatory overtime.
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