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|Job Category :||Entertainment Industry|
|Company Name:||Vernon Downs|
|Position Name:||(Slots) Dual Rate Operations Attendant-$1000 SIGN-ON BONUS|
|Location :||Vernon, NY 13476|
|Job Description :||If you are looking for a fun and family oriented work place, Vernon Downs is the place to be! Vernon Downs offers great benefits: Medical, Dental, Vision, Life, Generous 401k plan, Paid Time Off, and Holiday Pay for all Full Time employees. All Employees also receive meal discounts and many other amenities with working in the Family Atmosphere of Vernon Downs.
Established in the year of 1953, Vernon Downs is a Horse Racing Track, Casino and Entertainment Facility located in the town of Vernon in CNY. Vernon Downs has successfully operated for many years as it quickly attained status as one of the most popular harness tracks in the country.
$1000 SIGN-ON BONUS
Job Description summary:
Responsible for various service areas of the Operations department.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
Provide excellent guest service to both internal and external guests.
Actively supports the company culture of creating a fun and entertaining experience for internal and external guests.
Responsible for the morale and direction of all front-line associates.
Ensures the quality of systems operations in all department areas by communicating with all levels of systems users and offering direction and assistance, as needed.
Routinely inspects all supported equipment, identifying potential problems and repairing same, if possible.
Facilitates the flow of information throughout the Operations Department by attending regularly scheduled meetings.
Responsible for providing racing programs and the removal of bill and ticket jams in the self-bet machines in the VLT building and hotel.
Responsible for assisting customers with ATM issues/complaints.
Responsible for implementing and using the company’s “Be the BEST” culture with all guests and Associates.
All other duties as assigned.
Directly supervises the activities of all of the Operations Attendants and directly supervises the activities of all VLT systems in the VLT building.
Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include training associates, planning, assigning, and directing work, addressing complaints and resolving problems with customers.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE:
High School diploma or GED required. Previous customer service preferred.
Ability to read, analyze, and interpret simple documents, such as safety rules and regulations, technical procedure manuals, instructions, and basic correspondence, reports and memos. Ability to respond to common inquiries or complaints from system users. Ability to effectively present information in one-on-one and small group situations.
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to apply commonsense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
The physical demands described here are representative of those that must be met by an Associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the Associate is regularly required to talk or hear. The Associate is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The Associate is also required to reach with hands and arms, and to sit, climb or balance, and stoop, kneel, crouch or crawl.
The Associate is frequently required to lift and/or move up to ten pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
The work environment characteristics described here are representative of those an Associate encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The Associate is frequently required to risk danger of electrical shock and/or radiation (from computers).
The noise level in the work environment is usually moderate. When on the project floor, the noise level increases to loud.
Sign on Bonus is payable at $250 after 3 months, $250 after 6 months and $500 at a year. Conditions Apply and will be discussed at time of hire. The Manager has the right to amend or discontinue at any time.
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