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| Job Category : | Entertainment Industry |
| Company Name: | Sands Regency |
| Position Name: | Slot Key Person |
| Location : | Reno, NV 89501 |
| Job Description : | General Summary of Job DutiesKey people provide upbeat, positive customer service to guests. They possess the ability to get along well with people in a busy and sometimes diverse environment.Essential Job Responsibilities and Duties Maintain a high quality of guest service according to Jacobs Entertainment, Inc. Mission Statement and F.A.S.T. Track Values Statement. Patrols assigned section assisting patrons when requested. Performs minor repairs on slot machines such as coin jams and replacing TITO ticket paper. Pays jackpots and makes machine fills according to gaming regulations and company policies and procedures. Assists in making change buys when necessary. Assists patrons in making change via currency wallet. Monitors the activities on the floor and notifies supervisor of suspicious activity. Trains new hires as the need arises. Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future. Adhere to all appearance and uniform standards. Maintain an open line of communication with Management. Maintain a positive and professional demeanor during all interactions with guest, fellow Employees, and Vendors. Ability to accept performance feedback in a professional manner. Regular attendance and arriving on time to all scheduled shifts and mandatory meetings. Other duties as assigned.General Job Responsibilities and DutiesTo perform the job successfully, an individual should demonstrate the following F.A.S.T. Track Principles:Friendlinesso Offer a warm greeting to everyone you encounter with a smile and eye contact.o Practice mutual respect by dealing honestly in all interactions.o Use genuine listening skills and offer sincere responses.o Promote positive interactions with both external and internal guests through sincere greeting and communications.o Be approachable, listen and lead by example.Accountabilityo Be proactive and positive.o If I don’t know, I’ll find out and if we don’t have it, I’ll try to get it.o Manage staff effectively with timely reviews and address performance issues.o Support and practice the F.A.S.T. Track Principles from the executive level to the front line staff level.o Acquire knowledge, training and education. Communicate it to all employees.Service Excellenceo Anticipate our guests’ needs before they ask.o Contribute ideas and solutions to improve customer service.o Escort our guests rather than point.o Take personal pride in the quality of your work.o Actively seek feedback from our guests concerning our service and atmosphere.Team Worko Share and explain information.o Involve managers and employees in business development decisions and cost savings initiatives.o Great teams consist of great performers.o Create a culture of two-way communication with employees and guests.o Be courteous, kind and patient with each other.Skills, Education and Other Requirements High School Diploma or equivalent. Must be literate and fluent in English. Ability to accurately handle large sums of money. Excellent oral and written communication skills required. Ability to work with mathematical concepts. Ability to problem solve. Ability to remain calm and professional under varied situations.Required Work Cards Identification that establishes identity. Identification that establishes the right to work in the United States. Registration with the Nevada Gaming Control Board. Alcohol Awareness Card or equivalent.Job Type: Full-timeBenefits:401(k)401(k) matchingDental insuranceEmployee assistance programEmployee discountHealth insurancePaid time offReferral programVision insuranceSchedule:8 hour shiftWeekend availabilitySupplemental Pay:TipsAbility to commute/relocate:Reno, NV 89503: Reliably commute or planning to relocate before starting work (Required)Education:High school or equivalent (Preferred)Experience:Customer service: 1 year (Preferred)Work Location:One locationWork Remotely:NoWork Location: One location |
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