At Fairmont Hotels & Resorts, all guest service has the potential to create a lasting memory when it is delivered with warmth and sincerity. Be an ambassador for our brand as a Reservation Manager, where the engaging and anticipative service you provide over the telephone will make our guests feel valued and reflect the exceptional hotel experience to come.
What is in it for you:
Employee benefit card offering discounted rates in Accor worldwide for you and your family
Learning programs through our Academies designed to sharpen your skills
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
Career development opportunities with national and international promotion opportunities. The sky is your limit
What you will be doing:
Reporting to the Director of Revenue Management, responsibilities and essential job functions include but are not limited to the following:
Lead and manage all aspects of the Reservations department and ensure all service standards are followed
Manage and coordinate all group and individual reservations
Maintain close liaison with the Sales, Conference, and Accounting teams
Produce daily, weekly, monthly and quarterly reports as required
Maximize revenues by ensuring all Reservation Agents are knowledgeable in room product and hotel services
Your experience and skills include:
Previous leadership experience in a similar role required
Previous Property Manager System (Opera) experience preferred
Computer literate in Microsoft Window applications required
Previous experience within group and tour markets preferred
Ability to work well under pressure in a fast paced environment
Ability to work cohesively as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times
Your team and working environment:
Situated atop the scenic bluffs overlooking Santa Monica Beach, Fairmont Miramar Hotel & Bungalows is just a stone’s throw away from some of Southern California’s best attractions including Santa Monica Pier and its historic carousel as well as Third Street Promenade – famous for its fine restaurants, live entertainment, movie theatres, shopping, local artists’ scene and a weekly farmer’s market.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS