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|Job Category :||Entertainment Industry|
|Position Name:||Reservation Agent|
|Location :||Carmel Valley, CA|
|Job Description :||SUMMARY:
Responsible for providing superior guest service as it pertains to finding the most suitable
accommodations for the guest; PBX operations to include efficient message service; taking hotel
reservations; accuracy with daily accounting procedures; and concierge services in a gracious
and professional manner.
DUTIES AND RESPONSIBILITIES:
The following reflects management’s definition of essential functions for this job but does not
information as needed; takes messages for resort guests and assures receipt. Responds to
special requests, amenity deliver).
the verification of all cash, credit card, and check transactions during a given shift.
imprint, credit card authorization and guest signature on registration packets.
operation. 2. Room types, room numbers, property layout and décor. 3. Room rates,
items for follow up.
local attractions, and guest amenities.
refers to management as needed.
room. Offer information pertaining to available services and facilities of hotel, points of
status. Review and prepare all next day guest reservations and the arrivals registration
knowledge of emergency and safety procedures.
per reservation and guest stay.
the hotels by noting pertinent information that will assist these departments for guest
and manipulate mathematical calculations.
courtesy, cooperativeness and work with a minimum of supervision.
CERTIFICATES & LICENSES:
Suit jacket only suggested on days when assisting with client events.
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