|Job Description :
||“A $2,000.00 Hiring Bonus is available for This Position” If you are driven by service, have a great attitude and enjoy delivering memorable experiences to guests and team members, we want to hear from you!!
The Night Auditor performs the duties of a Front Desk Agent and completes, balances and files night audit reports on the various areas of the hotel (i.e. food & beverage outlets, rooms/front desk, gift shop, etc.) to provide accurate, timely information in accordance with cash handling, credit card processing and accounting policies and procedures. Promptly reports emergencies, accidents, injuries, missing articles, damage, engineering items and safety hazards to management. Reports any deviations from policies, procedures, brand standards and regulations to management.
Audit, balance, post and report on food and beverage charges to ensure accuracy and proper cash handling procedures are followed.
Audit, balance, post and report on the room charges including phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures to ensure accuracy and proper cash handling procedures are followed.
Complete, balance and file night audit reports including over/short figures, deposits, counts, house charges, and promotional materials.
Prepare and input statistics and income journals sheets for preparation of daily reports.
Perform the duties of a Front Desk Agent including greeting, registering and assigning rooms in accordance with policies and procedures. Use suggestive selling skills and company sales programs to maximize revenue and occupancy levels.
Answer inquiries pertaining to hotel services, shopping, dining, entertainment, and travel directions.
Answer the telephone and transfer callers.
Consistent professional and positive demeanor when communicating with guests and Ambassadors.
Process guest check-ins and room assignment following the hotel’s rate structures, discounts, and sell/upsell strategies. Accommodate special requests when possible.
Process check-in/check-out and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures.
Answer inquiries about hotel services, in-house events, directions to local attractions, answering phone, etc.
Pre-register, block reservations and as appropriate, take same day and future reservations and cancel room reservations according to policies and procedures.
Ensure maintenance problems are promptly reported through proper channels.
Comply with all company policies and procedures.
Write shift reports including reports on any incidents of theft, accidents or injuries when assigned.
Check with manager/supervisor before leaving work area for any reason.
On time and at work when scheduled, and in proper uniform.
Any other tasks/duties as requested by management.
Education and Experience:
High school diploma or GED.
Minimum 6 months of experience in customer service.
Experience in a hotel environment (Marriott brand preferred).
Knowledge of the South Florida market.
Guest service, basic accounting, and familiarity with hospitality industry practices preferred.
This position requires WEEKENDS, HOLIDAYS and a FLEXIBLE SCHEDULE!
Benefits we provide to our AMAZING Ambassadors:
About the Company:
The Wurzak Hotel Group (“WHG”) is a Philadelphia based, vertically integrated owner, developer and operator of premium branded full service, extended stay and focus service hotels. WHG gains its competitive advantage by developing talent within the organization that embody the same entrepreneurial spirit of our leadership team and who seeks to create value through tireless innovation and a tight focus on the operational details.
The Wurzak Hotel Group (“WHG”) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.