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|Job Category :||Entertainment Industry|
|Company Name:||MGM Resorts International|
|Position Name:||Manager Ticket Operations (T-Mobile Arena)|
|Location :||Las Vegas, NV 89119|
|Job Description :||VACCINATION REQUIREMENT: MGM Resorts now requires that all new hires who do not exclusively work from home to provide proof of vaccination against COVID-19 before beginning work effective August 30, 2021 (excluding hourly employees for properties located in Mississippi or New Jersey).
Las Vegas, Nevada
Become one of the stars behind The SHOW and become part of the world’s most powerful entertainment brands. Our Company has one exciting mission: To entertain the human race.
It is the primary responsibility of the Corporate Ticketing Manager to manage the daily operations of the Corporate Ticketing Department and the supervision of the staff. The Manager is responsible to meet and inform the Director of Corporate Ticketing on all matters relating to department operations and employee relations. They shall manage the internal management of the department’s technology products in relation to administration, creating and maintaining procedures. All duties are to be performed in accordance with departmental and MGM Resorts policies, practices and procedures.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Serve as a liaison with IT, Ticket System Providers, Ticket Offices including Regional Properties, Concierges, Contact Center, Travel Industry Sales – Entertainment, Revenue Management, Marketing, Promoters, and Finance and provide assistance to all system users. Maintain open line of communication with all business contacts to ensure smooth operations across the corporation.
Manage the internal management of the ticketing systems’ configurations to ensure standard procedures are being followed to maintain system integrity. Support any product releases and system updates. Maintain proper systems functionality.
Develop internal technology systems, example: Mlife, DMP, MyVegas, with IT to facilitate sales and operational requirements.
Organize promotions with Promoters, establish standard procedures and communicate promotion information to respective Channel Ticketing Specialists and Property Ticket Offices. Manage the online implementation of any promotions to ensure proper functionality and consistency throughout the corporation.
Coordinate event, price and fee changes with Promoters, Wholesalers, Finance, and Corporate Ticketing.
Maintain communication with all system users for updates and/or revisions in Corporate Ticketing operations.
Create and maintain procedure manuals according to business standards and instructs system users on proper procedures in a “Train the Trainer” setting.
Control Labor costs through forecasting business demands and workload distribution throughout the Corporate Ticketing Department. Manage assigned operational functions consistent with the strategic plan and vision for the department and division.
Manage the Human Resources responsibilities for Corporate Ticketing including, but not limited to: creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training, and succession planning processes that encompass the company’s diversity commitment. Keep management apprised of all relevant matters.
Perform other job‐related duties as requested.
Supervisors Channel Distribution Specialist
Revenue Management Specialists
Two (2) years of specific experience in ticketing (AXS or Ticketmaster preferred) or related field
Bachelor’s degree in a related field or equivalent experience
Previous experience working in a similar entertainment setting.
Three (3) years of general supervisory experience
CERTIFICATIONS, LICENSES, REGISTRATIONS:
KNOWLEDGE, SKILLS, AND ABILITIES:
Must be able to communicate effectively in English, in both written and oral.
Excellent working knowledge of personal computer software programs such as Word and Excel.
Possess excellent communication and phone skills.
Establish and implement new policies and procedures as well as strategic initiatives.
Maintain confidentiality of sensitive information.
Possess strong leadership qualities, sound judgment, and superior decision‐making and problem‐solving skills.
Ability to perform a myriad of duties with extreme care and attention to detail.
Ability to access all areas of the facility and travel off property when representing corporate.
Ability to lead & mentor a team.
Must have interpersonal skills to deal effectively with all business contacts.
Professional appearance and demeanor.
Work varied shifts, including weekends and holidays.
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