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|Job Category :||Entertainment Industry|
|Company Name:||Home2 Suites by Hilton Denver West-Federal Center Lakewood|
|Position Name:||Hotel Night Auditor|
|Location :||Lakewood, CO 80228|
|Job Description :||Welcome to the Home2 Suites by Hilton Lakewood!We are a Hilton branded hotelWe are owned and operated by Capri Hospitality Management. Capri is a management company that owns and operates seven hotels in the western US. We have been in business since 1928 and our corporate headquarters are in Tucson, Arizona.We are a growing company that likes to promote from within. Please visit our website at www.caprihm.com to learn more about our company.Why should you join our team?Join our team and show your fun side!If you are looking for a culture where you make a difference and truly are part of a successful team, then we are the place for you.We strive to grow our team with people who share our passion and energy for creating the best experience for our guests and team members!We offer competitive wages and opportunity for advancement. Full time associates are eligible for vacation, holiday pay as well as insurance benefits including medical, dental, vision, short term disability, accident and supplemental medical.All associates are eligible to participate in the 401(k) and Hilton Employee & Friends Team Member Travel Program.Home2 Suites by Hilton Lakewood is an Equal Opportunity Employer. Diversity is important to us and not only welcomed but encouraged. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Be Free to Be You.Currently we have an opening for a full time Night Auditor.Schedule shifts is 11:00pm – 7:00am and will require weekends.We provide training for the right candidate.Previous Night Auditor or Front Desk Agent experience in a hotel environment, particularly Hilton brand, is preferred but not required. Previous customer service experience is also desired.Responsibilities and Job Duties: Daily responsibilities for this position will include attending to guest needs. Primary job responsibilities include:Run audit reports and journals from all credit card and computer systems.Input revenue, expenses, and allowance to generate required daily reports.Balance all revenue and settlement accounts nightly, maintain files, and reset the system for the next day’s operations.Manages reservations for arrivals, departures, and in-house guest accommodationsAnswer inquiries pertaining to hotel services, registration of guest, and shopping, dining, entertainment, and travel directionsCollect a credit card with every transaction, unless specified by a Direct Bill account and or credit card authorization formPost charges, such as rooms, laundry, damages to folios as neededCharge for all Suite/Treat Shop/Market purchases as they occurReview accounts and charges with guest during the check in and checkout process if requested by guestRecord guest comments and complaints, referring guests to managers as necessaryHigh standards of quality guest service, ability to respond and resolve guest requests, complaints, or questions in a courteous and timely mannerOther duties and special projects as assignedJob Requirements: *Excellent guest service skills *Excellent communication skills, both oral and written *Must be able to stand for an extended period of time *Physical requirements such as able to walk, stand, bend and/or kneel for extended periods of time *Lifting, pushing and pulling *Comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors *Proficient use of various computer, electronics and software programs *Ability to accurately report information *Ability to follow all brand and hotel policies & procedures * Be courteous and professionally at all times *Previous experience preferred but not requiredJob Type: Full-timePay: $17.00 per hourBenefits:401(k)401(k) matchingDental insuranceEmployee discountHealth insurancePaid time offReferral programVision insuranceSchedule:8 hour shiftHolidaysNight shiftWeekend availabilitySupplemental Pay:Bonus payCOVID-19 considerations:Our team members’ well-being is our priority. We have implemented strict cleaning guidelines and practice physical distancing. We follow all recommended guidelines from the CDC and Hilton to provide a safe, clean and comfortable environment for all.Experience:Hotel: 1 year (Preferred)Front Desk/Night Audit: 1 year (Preferred)Work Location: One location|
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