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| Job Category : | Entertainment Industry |
| Company Name: | Hotel Lacroix |
| Position Name: | Hotel Manager / General Manager |
| Location : | Honolulu, HI 96815 |
| Job Description : | We are seeking an entrepreneurial General Manager looking for a ground floor opportunity to build the leading independent boutique hotel in Waikiki. The ownership plans to build a portfolio of lifestyle hotels known for its design aesthetics, and love + aloha.The Property is one of 17 hotels located on the famous Kalakaua Avenue. Hotel La Croix was built in 1972 as the first Hyatt (“Hyatt Lodge”) in Hawaii. Adjacent to King Kalakaua Park, surrounded by Fort De Russy, Luxury Row, Trump International Hotel and the Ritz Carlton. The Hotel is comprised of 191 rooms and enjoys beautiful, unobstructed panoramic views; being next to two parks, many of our rooms have unobstructed ocean, city, and mountain views. The hotel is currently the #4 traveler ranked hotel on TripAdvisor & #1 value hotel in Oahu according to TripAdvisor.Our goals are less inward focused (not pretentious) and more outwardly focused on our guest experience. Our hotels will be known for its design tied to the elements of our nature – wood, water, plants and flowers; and the spirit of love and aloha, and through accentuating the local culture. We strive to be an advocate of our guests’ busy lifestyle by offering comfortable accommodations with the finest in dining, entertainment and service to the in-the-know travelers.The ownership’s goals are to use this Hotel as the foundation for expansion into additional properties (we are in the process of converting an office building into a boutique hotel in Downtown Honolulu). We are seeking someone with boutique hotel experience; who is intrinsically service and operations minded with the desire to excel.It takes passionate, dynamic & talented people to bring our vision to life. If this resonates with you, we look forward to receiving your application.Strategic and tactical approach to operationsCritical thinking and a great troubleshooterOpen minded for suggestions and criticismDemonstrate and promote commitment to providing the best possible experience for guests and team members.Manage and maximize distribution channelsProperty budget and forecasts.Manage all sales activities of the property and meet revenue objectivesPromote guest satisfaction throughout property.Motivate, lead and direct team members.CANDIDATE PROFILEEducation and Experience4-year bachelor’s degree in Business Administration, Hotel Management, or related major; Minimum 15 plus years of hotel experience, 8 plus years of experience at a 4- or 5-star property; and 5 years of experience as a General ManagerPreferred: Experienced General Manager from a Lifestyle brandProperty pre-opening experienceAbility to work flexible hours including weekends, holidays and late nights.Property industry work experience, demonstrating progressive career growth and a pattern of exceptional performance.CORE WORK ACTIVITIESOwn the Business StrategyStand at the forefront of the industry trend as a leader in this space. Actively monitor the competition and adjust dynamically to continually be ahead of the game. Set the standard for what other hotels want to achieve.Explore new business opportunities with an ever-present eye for the innovative and unique. Develop business plans designed to maximize guest satisfaction, profitability, and market share. And then execute those business plans with panache and a meticulous focus on creating unique and original experiences that are authentic to our values.Always know if the business is progressing in the right direction. Use data and lessons learned to continually be better – not just for the property as a whole, but to challenge all employees to be better today than they were every yesterday before that.Champion the BrandGive the brand a voice – naturally showcasing what the brand has to offer and its virtues to others (employees, leaders, owners). Easily translate a passion for the brand into a unique experience for both guests and employees.Personify the best values of the brand, demonstrating exceptional work ethic and service delivery for all employees on property.Serve as both a change leader and change facilitator, championing the need for reinvention to stay relevant. Constantly ideate the innovative, encouraging others to experiment and take calculated risks to improve outcomes.Dominate social media, nurture critical partnerships in the local community, and pursue a lifestyle public relations strategy that makes the Hotel stand out.Build Influence Networks with Guests and the Local CommunityEstablish a presence for the brand and the hotel in the local community and builds strategic alliances to embed what’s happening inside the hotel with what’s happening outside of it. Build a buzz for everything the hotel and brand have to offer, not just in the immediate vicinity but throughout social media and other venues as well.Go beyond just addressing what’s not working, making sure to recognize the exceptional and continually up the ante for what defines best-in-class service delivery at LaCroix. Know what guests need before they need it, whether it is a single high-profile guest or a large group in town for an event and transform everyday flawless service into an enchanting experience that keeps guests coming back for more.Build networks to consistently enliven the brand with a focus on key partners in the community that align with brand values – think fashion, music, photographers, etc. – those relationships that will foster a guest experience that is like no other.Implement sustainable initiatives across all departments and partner with local organizations that share the same passion for protecting the environment.Value Your Team – from the Top DownFoster an environment where employees know they are valued, ensuring they are treated fairly and with respect. Build a culture of open communication, spend time with employees on the frontlines, and be available for them (“open door policy”).Monitor the local labor environment, including the competitiveness of pay and benefits, and partner with Human Resources to address issues. Ensure everyone has what they need– from work processes and systems to collaboration and teamwork.Make Sure Everything’s Working Like a Well-Oiled MachineKnow that delivering on the financial and business results consistently and effectively is table stakes, and do it well. All the time.Act as a steward of proper controls, ensuring property compliance with legal, safety, operations, labor, and the Hotel product and service standards. Know that employees are always representing the Hotel, and make sure they uphold brand and training standards each and every moment of their day.Walk the property to ensure that everything is being done as it should – from routine and short-notice quality assurance audits, to regular audits, to detailed walk-throughs – to confirm building, public areas, kitchen, and grounds are well-maintained, safe, and meet or exceed guest expectations.Compensation will be $120,000 – $180,000 depending on experience and performance.BenefitsWe are proud to offer the following benefits to our Full-Time employees:Medical, Drug, Dental, & Vision Insurance401K Enrollment after One YearEmployee ParkingEmployee Room DiscountsJob Type: Full-timeSalary: $100,000.00 to $180,000.00 /yearJob Type: Full-timeSalary: $100,000.00 to $180,000.00 /yearJob Type: Full-timePay: $100,000.00 – $180,000.00 per yearBenefits:401(k)401(k) matchingDental insuranceEmployee discountHealth insurancePaid time offSchedule:10 hour shift12 hour shiftHolidaysMonday to FridayWeekend availabilitySupplemental Pay:Bonus paySigning bonusAbility to commute/relocate:Honolulu, HI 96815: Reliably commute or planning to relocate before starting work (Preferred)Education:Bachelor’s (Preferred)Experience:Hotel management: 5 years (Preferred)Hospitality: 8 years (Preferred)Work Location: One location |
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