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Job Category : | Entertainment Industry |
Company Name: | Hampton Inn & Suites by Hilton Woodinville |
Position Name: | Hotel Guest Service Agent |
Location : | Woodinville, WA 98072 |
Job Description : | Welcome to the Hampton Inn & Suites Woodinville!We are a Hilton branded hotel.We are owned and operated by Capri Hospitality Management.We are a growing company that likes to promote from within.Please visit our website at www.caprihm.com to learn more about our company.Why should you join our team?Join the Hampton team and show your fun side…or as we call it “Hamptonality”!We strive to grow our team with people who share our passion and energy for creating the best experience for our guests and team members!We offer competitive wages and opportunity for advancement.Full time associates are eligible for vacation, holiday pay as well as insurance benefits including medical, dental, vision, short term disability, accident and supplemental medical.All associates are eligible to participate in the 401(k) and Hilton Employee & Friends Team Member Travel Program.Hampton Inn & Suites by Hilton Woodinville is an Equal Opportunity Employer. Diversity and inclusion are important to us and not only welcomed but encouraged. Be Free to Be You.Currently we have an opening for a part-time or full time Guest Service Agent.Scheduled shift and days will vary based on business needs and will include evenings and weekends.We provide training for the right candidate! Previous hotel Front Desk and Guest Service experience preferred but not required.Responsibilities and Job Duties: Daily responsibilities for this position will include attending to guest needs. Primary job responsibilities include:Manages reservations for arrivals, departures, and in-house guest accommodationsAnswer inquiries pertaining to hotel services, registration of guest, and shopping, dining, entertainment and travel directionsCollect a credit card with every transaction, unless specified by a Direct Bill account and or credit card authorization formPost charges, such as rooms, laundry, damages to folios as neededCharge for all Suite/Treat Shop/Market purchases as they occurReview accounts and charges with guest during the check in and checkout process if requested by guestLiaison between all of the departments including Housekeeping, Maintenance, and Management.Contact housekeeping or maintenance immediately when a guest reports a problemRecord guest comments and complaints, referring guests to managers as necessaryHigh standards of quality guest service, ability to respond and resolve guest requests, complaints, or questions in a courteous and timely mannerOther duties and special projects as assignedJob Requirements: *Excellent guest service skills *Excellent communication skills, both oral and written *Must be able to stand for an extended period of time *Physical requirements such as able to walk, stand, bend and/or kneel for extended periods of time *Lifting, pushing and pulling *Comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors *Proficient use of various computer, electronics and software programs *Ability to accurately report information *Ability to follow all brand and hotel policies & procedures * Be courteous and professionally at all times *Previous experience preferred but not requiredJob Types: Full-time, Part-timePay: $19.00 per hourBenefits:401(k)401(k) matchingDental insuranceEmployee discountHealth insurancePaid time offReferral programVision insuranceSchedule:8 hour shiftDay shiftHolidaysMonday to FridayNight shiftWeekend availabilityCOVID-19 considerations:Our team members’ well-being is our priority. We have implemented strict cleaning guidelines and practice physical distancing. We follow all recommended guidelines from the CDC and Hilton to provide a safe, clean and comfortable environment for all.Experience:Hotel Experience: 1 year (Preferred)Customer Service: 1 year (Preferred)Hilton OnQ: 1 year (Preferred)Work Location: One location |
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