Hello,
If you are looking for an Entertainment Industry Job ? Then, This is the place where you can find All sources of Job opportunities with detailed information.
| Job Category : | Entertainment Industry |
| Company Name: | Northwood Hospitality |
| Position Name: | Guest Services Supervisor |
| Location : | Charlotte, NC 28277 |
| Job Description : | Guest Services Supervisor at Aloft Charlotte Ballantyne aloft Hotels is the forward-thinking alternative to the typical travel destination. With its loft-inspired design and free-flowing energy, aloft lets guests customize their stay and celebrate their style. And it allows its Talent to shine through opportunities to mix, mingle and make a difference. aloft does things differently. It’s a place where energy flows, personalities mingle and opportunities abound. aloft the new twist in travel. POSITION PURPOSE Under direction of the Guest Services Manager, the Guest Services Supervisor is responsible for the daily operation of the Front Desk & Re:fuel and the seemingly effortless movement of guests through the hotel. This includes the role of resident expert on all required aloft brand standards related to check-in and checkout procedures, kiosk operations (both check-in/check-out and entertainment), re:fuel sales and the general operations of hotel facilities. The ideal Guest Services Supervisor candidate must illustrate the ability and drive to: Embrace the aloft culture, paying particular attention to the ongoing training of Talent to ensure the aloft signature service is always being provided Assist the Guest Services Manager (GSM) in motivating the team and being the eyes and ears of guest services while the GSM is not on property Be the pulse of the building. In the know, managing it all and having fun “Owning” the desk and desk operations, striving to exceed guest expectations at every opportunity Be a natural leader that people gravitate to and love to emulate With an entrepreneurial spirit, run the desk and surrounding area as if it is his/her own Create a fun, energized and comfortable working environment for both the Talent and him/herself Never walk past a pillow out of place or a piece of paper on the ground and instead takes the time to make it right Build strong relationships with peer departments to most efficiently operate the hotel Drive product quality and attract the “best in class” in our respective markets Motivate a team of 10-12 Talent with an energetic and contagious style Be engaged with and accessible to the Talent at all times EDUCATION AND EXPERIENCE High school diploma or equivalent 2 to 3 years previous experience providing exceptional customer service and satisfaction Previous hotel front desk experience, preferably in a supervisory role SKILLS & ABILITIES Excellent verbal and written communication skills Basic computer and math skills Excellent organizational and time management skills Ability to work a flexible schedule, including nights, weekends and holidays WORK ENVIRONMENT Ability to stand and move about the hotel for extended periods, walk, sit, bend, hear, talk, grasp and perform repetitive motions Ability to push, pull, lift, carry or otherwise move up to 25 lbs. occasionally EEO and ADA Statements The aloft Charlotte Ballantyne is an Equal Opportunity Employer, committed to maintaining a diverse workforce and an inclusive culture. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. |
Hope, the above sources help you with the information related to Entertainment Industry Job. If not, reach through the comment section.