Entertainment IndustryJob Opening for Guest Services Supervisor in Northwood Hospitality (Charlotte, NC 28277)



If you are looking for an Entertainment Industry Job ? Then, This is the place where you can find All sources of Job opportunities with detailed information.

Job Category : Entertainment Industry
Company Name: Northwood Hospitality
Position Name: Guest Services Supervisor
Location : Charlotte, NC 28277
Job Description : Guest Services Supervisor at Aloft Charlotte Ballantyne
aloft Hotels is the forward-thinking alternative to the typical travel destination. With its loft-inspired design and free-flowing energy, aloft lets guests customize their stay and celebrate their style. And it allows its Talent to shine through opportunities to mix, mingle and make a difference. aloft does things differently. It’s a place where energy flows, personalities mingle and opportunities abound. aloft the new twist in travel.
Under direction of the Guest Services Manager, the Guest Services Supervisor is responsible for the daily operation of the Front Desk & Re:fuel and the seemingly effortless movement of guests through the hotel. This includes the role of resident expert on all required aloft brand standards related to check-in and checkout procedures, kiosk operations (both check-in/check-out and entertainment), re:fuel sales and the general operations of hotel facilities.
The ideal Guest Services Supervisor candidate must illustrate the ability and drive to:
Embrace the aloft culture, paying particular attention to the ongoing training of Talent to ensure the aloft signature service is always being provided
Assist the Guest Services Manager (GSM) in motivating the team and being the eyes and ears of guest services while the GSM is not on property
Be the pulse of the building. In the know, managing it all and having fun
“Owning” the desk and desk operations, striving to exceed guest expectations at every opportunity
Be a natural leader that people gravitate to and love to emulate
With an entrepreneurial spirit, run the desk and surrounding area as if it is his/her own
Create a fun, energized and comfortable working environment for both the Talent and him/herself
Never walk past a pillow out of place or a piece of paper on the ground and instead takes the time to make it right
Build strong relationships with peer departments to most efficiently operate the hotel
Drive product quality and attract the “best in class” in our respective markets
Motivate a team of 10-12 Talent with an energetic and contagious style
Be engaged with and accessible to the Talent at all times
High school diploma or equivalent
2 to 3 years previous experience providing exceptional customer service and satisfaction
Previous hotel front desk experience, preferably in a supervisory role
Excellent verbal and written communication skills
Basic computer and math skills
Excellent organizational and time management skills
Ability to work a flexible schedule, including nights, weekends and holidays
Ability to stand and move about the hotel for extended periods, walk, sit, bend, hear, talk, grasp and perform repetitive motions
Ability to push, pull, lift, carry or otherwise move up to 25 lbs. occasionally
EEO and ADA Statements
The aloft Charlotte Ballantyne is an Equal Opportunity Employer, committed to maintaining a diverse workforce and an inclusive culture.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.

Hope, the above sources help you with the information related to Entertainment Industry Job. If not, reach through the comment section.

Leave a Comment