Entertainment IndustryJob Opening for Guest Services/Customer Service Team Member in Herschend Family Entertainment (Camden, NJ)



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Job Category : Entertainment Industry
Company Name: Herschend Family Entertainment
Position Name: Guest Services/Customer Service Team Member
Location : Camden, NJ
Job Description : You will work closely with the Guest Services and Guest Experience Teams to create a fun environment for our guests. Your main duties will include all operations of guest entry into Adventure Aquarium as well as guest flow and other attractions. You will also provide exceptional guest service by addressing guest questions and concerns.

Greet and scan guest tickets upon entry
Operate register to sell general admission tickets via cash and credit transactions
Actively up sell general admission tickets to annual passes and other partner tickets.
Guide guest through Shark Bridge while abiding by safety procedures and policies
Conduct guest surveys
Maintain cleanliness in work area


Up to 100% paid tuition through Grow U program.
Profit Sharing and 401K Plan after first year of service
Free admission & complimentary tickets for family and friends
30 % discount at our Retail and Photo areas, as well as in-house food vendors

Required Skills

Excellent customer service skills; mature and professional manner; ability to communicate to clients, vendors and staff with poise and tact either personally or over the telephone.
Demonstrated ability to use standard office equipment, including personal computer, postage machine, photocopier, facsimile machine, etc.
Accurate typing and word processing skills at 50 wpm; proficient in computers including: MS Word, Excel and Access.
Ability to work cooperatively with department directors and to prioritize, coordinate and complete assignments from several individuals in an accurate and timely manner.
Excellent clerical, organizational and time-management skills.
Ability to work independently or as part of a team.
Ability to maintain confidential information.

Required Experience

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