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|Job Category :||Entertainment Industry|
|Company Name:||Aloft Las Colinas|
|Position Name:||Guest Service Representative|
|Location :||Irving, TX 75062|
|Job Description :||Essential:Approach all encounters with guests and employees in a friendly, service oriented manner.Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working.Maintain regular attendance in compliance with Quorum Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.Comply at all times with Quorum Hospitality standards and regulations to encourage safe and efficient hotel operations.Maintain a friendly and warm demeanor at all times.Greet and welcome all guests approaching the Front Desk in accordance with Quorum Hospitality standards.Maintain proper operation of Lightspeed and ensure that all Quorum Hospitality performance standards are met.Handle requests for information, mail and messages in an efficient and courteous manner.Answer guest inquires about hotel service, facilities and hours of operation.Answer inquires from guests regarding restaurants, transportation, entertainment, etc.Establish and maintain good communications and team work with fellow employees and other departments within the hotel.Follow all Quorum Hospitality credit policies.Be aware of all rates, packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates.Obtain all necessary information when taking room reservations and follow rate quoting scenario.Be familiar with all Quorum Hospitality policies and house rules as well as hospitality terminology.Have knowledge of and assist in emergency procedures as required.Handle check-ins and check-outs in a friendly, efficient and courteous manner.Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and all other employees.Physical requirements:Flexible and long hours sometimes required.Light work – Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.Ability to stand during entire shift.Job Type: Full-timePay: $13.00 – $14.00 per hourBenefits:401(k)Paid time offSchedule:8 hour shiftWeekend availabilityEducation:High school or equivalent (Preferred)Experience:Hotel experience: 1 year (Required)Work Location: One location|
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