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|Job Category :||Entertainment Industry|
|Position Name:||Guest Service Agent (Part Time) – Embassy Suites Dorado del Mar Beach Resort|
|Location :||Puerto Rico|
|Job Description :||A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.
SCHEDULE : We are looking for someone with open and flexible availability to work 8 hour shifts; ability to work weekends and holidays required
Hilton offers AMAZING benefits including extensive Paid Time Off, Team Member/Friend & Family Travel Program to stay in any Hilton brand hotel in any country for a very discounted rate, Team Member recognition and other AWESOME Hilton Perks!
What will I be doing?
As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:
Achieve positive outcomes from Guest queries in a timely and efficient manner
Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Previous experience in a customer-focused industry
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Previous experience in cash handling
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
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