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|Job Category :||Entertainment Industry|
|Company Name:||Park City Rental Properties|
|Position Name:||Guest Experience Agent|
|Location :||Park City, UT 84060|
|Job Description :||Park City Rental Properties is seeking a Guest Experience Agent. The ideal candidate will possess in-depth knowledge of local businesses, entertainment and will be able to provide guidance with many helpful services. We’re looking for a candidate who understands the value of excellent customer service and can provide luxury service to all our guests.This person is a friendly, organized and hard-working individual with versatile customer service skills to ensure that our guests stay is as enjoyable and stress free as possible. Must work well in team setting, but also be independent in staying on task without needing to be micro managed.Guest Experience Agents are responsible for handling guest interactions with the highest level of hospitality & professionalism. Accommodating special requests, resolving issues and suggesting fun activities with preferred vendors. A positive attitude is a must!ESSENTIAL DUTIES AND RESPONSIBILITIES: – Answer incoming telephone calls and email inquiries- Confirm and process guest check-ins/ check-outs and adapt for any changes- Convey enthusiasm to customers and have a genuine desire to be of service- Proactively recommend experiences or add-ons that will enhance the clients vacation experience- Create and send Introduction Email to upcoming guests- Document and confirm any client requests related to their booking including but not limited to: Car rentals, grocery service, chef requests, ground transportation, activities etc…- Work with suppliers to confirm availability of additional services and invoice the customer if services must be pre-paid- Secure/Document payment, verifying and adjusting client’s charges as needed- Communicate any emergency, lost item or theft to proper security staff and/or authorities- Initially deal with customer inquiries and complaints involving issues they encounter and communicate with team accordinglyJob Type: Full-timePay: $35,000.00 – $45,000.00 per yearBenefits:401(k)401(k) matchingDental insuranceHealth insurancePaid time offVision insuranceSchedule:8 hour shiftSupplemental Pay:Commission payExperience:Customer service: 1 year (Preferred)Front Desk: 1 year (Preferred)Work Location:One locationWork Remotely:NoWork Location: One location|
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