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|Job Category :||Entertainment Industry|
|Company Name:||Puzzle Effect|
|Position Name:||Game Master|
|Location :||San Luis Obispo, CA 93401|
|Job Description :||Game Master:The Puzzle Effect is an entertainment company offering customers a high-quality escape room experience and is a leader in the industry. We are located in Arizona, California, Colorado, Idaho, and Oregon. Established in 2014, we have grown rapidly, with additional future locations in the works, offering a one of a kind experience to customers. Respect for the customer, the brand, our communities, and for each other are at the core of everything we do.Game Masters hold a critical position within the company. Their core responsibilities include excellent customer service, introduction of games to customers, and the resetting of rooms after each customer experience in an efficient and timely manner. This position reports to the Store Lead, and additional tasks may be assigned by them.Knowledge, Skills, and Abilities: · Must be available to work nights and weekends (15-20 hours a week)· Excellent verbal and written communication skills· Excellent interpersonal, motivational, and team building skills· Follow through on all customer questions, requests, and resolve concerns as needed· Follow and comply with established company policies, procedures, and safe work practices· Reset rooms with speed and accuracy in a safe and proper manner· Solve technical difficulties with games in an efficient and timely manner to ensure customer experience is not impacted· Maintain a clean and safe working environment.· Assist with closing and opening duties as necessary· Be knowledgeable about our product and overall industryDesired Work Experience: · 1+ years of customer service experience· High School diploma equivalent or higher· High attention to detail and excellent problem-solving capabilities· Ability to multitask and remain calm during stressful situations· Navigate a fast-paced and growing environment with a friendly, fun, and energetic personalityCompensation: · Starting salary $15/hourAt BCR Developments, LLC we provide a fair and equal employment opportunity for all team members and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, or disability. BCR Developments, LLC hires and promotes individuals solely on the basis of their qualifications for the position to be filled.Job Type: Part-timePay: From $15.00 per hourSchedule:HolidaysNight shiftWeekend availabilityEducation:High school or equivalent (Required)Experience:customer service: 1 year (Required)Language:English (Required)Work Location: One location|
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