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| Job Category : | Entertainment Industry |
| Company Name: | SpringHill Suites by Marriott Fort Worth Historic Stockyards |
| Position Name: | Front Desk Supervisor (D211 H030322) |
| Location : | Fort Worth, TX 76164 |
| Job Description : | Responsible for maintaining and promoting hospitality at all times; welcoming and serving our guests in a courteous, efficient, and friendly manner, both face-to-face and on the phone. Have the ability to supervise front desk team and accept additional responsibilities assigned by the Front Desk Manager. Responsible for settling guest accounts upon check-out, resolving guest issues and completing special request when necessary for our guests.Requirements: · 2 years hotel guest services experience· Exhibits strong customer service skills, including multi-tasking· Ability to work independently from 3pm-11pm· Is a problem solver· Open to cross-training and assisting in other departments as necessarySpecific duties include, but are not limited to the following: · Provide the highest quality of service to the customer at all times· Check guests in and out in an efficient and friendly manner· Promptly, effectively, and empathetically assist with guest requests and complaints· Be very knowledgeable of Marriott Rewards program and promotions· Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies· Be knowledgeable of the local area, including: shopping, entertainment, and dining· Take reservation requests efficiently· Block rooms and handle special requests· Post guest charges and compute guest bill, collect payment, and make change for hotel guests following all cash handling procedures· Bartend and provide coffee services as necessary· Complete any other related task given by managerJob Type: Full-timeBenefits:401(k)Dental insuranceHealth insurancePaid time offVision insuranceSchedule:Weekend availabilityEducation:High school or equivalent (Preferred)Experience:Hotel experience: 1 year (Preferred)Work Location: One location |
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