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|Job Category :||Entertainment Industry|
|Company Name:||MGM Resorts International|
|Position Name:||Front Desk Representative (On Call) (Signature)|
|Location :||Las Vegas, NV 89109|
|Job Description :||VACCINATION REQUIREMENT: MGM Resorts now requires that all new hires who do not exclusively work from home to provide proof of vaccination against COVID-19 before beginning work effective August 30, 2021 (excluding hourly employees for properties located in Mississippi or New Jersey).
Las Vegas, Nevada
Become one of the stars behind the show and become part of the world’s most powerful entertainment brands. Our Company has one exciting mission: To Entertain The Human Race.
As a Front Desk Representative, you will welcome our guests, and by understanding their unique stories and needs, you will own the experience to create WOW moments and memories they will carry with them far beyond their stay with us.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Welcome guests to the property and the MGM Resorts family by providing memorable service, anticipating guest needs and responding to and resolving any guest complaints in alignment with S.H.O.W. Service Basics
Deliver a seamless and professional experience managing early and late property arrivals/departures and walk-ins and all other tasks associated with guest room check-ins and check-outs
Enhance guest experience through offering upgraded accommodations where available in accordance with authorized programs and processes and promoting M life enrollment and benefits to our guests
Partner with Housekeeping and other related departments to meet guest expectations and special requests
Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling procedures
Control and issue keys while promoting security, privacy, and confidentiality of all guests while providing a relaxing and hassle-free experience from start to finish
Perform other job-related duties as requested
KNOWLEDGE, SKILLS, AND ABILITIES:
Able to effectively communicate in English, in both written and verbal forms
Perception and awareness of individual needs and the ability to handle all situations calmly and professionally
Proficiency of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e. telephone, copier, fax machine
Excellent organizational skills to function effectively under time constraints and within established deadlines, with particular attention to detail
Effective listening abilities with strong judgment skills
Knowledge of accommodations room capacities and amenities
Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts
Maintain a professional, neat and well-groomed appearance adhering to company standards
High school diploma or equivalent
Work varied shifts, to include weekends and holidays
Six (6) months previous cash handling experience
One (1) year face to face guest service experience
Bilingual, with English as the primary or secondary language
Experience in a similar resort setting
Experience in sales
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