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| Job Category : | Entertainment Industry |
| Company Name: | Home 2 Suites – Odessa, Texas |
| Position Name: | Front Desk Receptionist/Night Auditor |
| Location : | Odessa, TX 79765 |
| Job Description : | About usHome 2 Suites – Odessa, Texas is a small business in Odessa, TX 79765. We are fast-paced and rewarding.Our work environment includes:Company perksFlexible working hoursHome 2 Suites by Hilton OdessaHIRING: Front Desk Agents- Feel free to stop by and apply at our location in person.11pm -7am … able to work weekends, Holidays and any given schedule.We’re seeking Team Members who enjoy people, have good customer skills …. willing to parachute into hotel environment, and understand the nature of the business… Hilton/ Hotel Experience a BIG PLUS.. Not a requirementFront Desk Clerks: serves as the primary liaison to guests and are responsible for welcoming and registering hotel guests, explaining accommodations and taking payments. Checks guests out and explains billing.Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with brand standards and company policies. The following reflects the essential job duties but does not restrict tasks that may be assigned.Duties include:Check in guests in an efficient and friendly manner. Assures that guest is assigned type of room requested and that the correct rate is charged and issues guest keysAlso follows brand standards for checking in elite members. Checks out guests at end of stay. Ascertains guest satisfaction, collects keys, posts any late charges and presents bill to guests.Accurately settles bill. Handles incoming guest phone reservations answers inquiries pertaining to hotel services; gives entertainment suggestions and travel directions handles all guest complaints or problems to exceed the guest expectations.Handles all guest service requests, makes changes as necessary. Serves as hotel phone operator and directs all calls to proper extensions and takes and delivers phone messages keeps records of room availability and guest’s accounts. Operates front desk software, maintains a balanced cash/billing drawer, and takes responsibility for all cash and credit card transactions during working hours.Completes any necessary accounts receivable and direct billing tasks, follows brand standards when processing guests’ stays based on brand point system, welcome guests and respond to requests in a prompt and professional manner.May perform similar duties as requested by supervisorRequirements:· Excellent customer service skills· Good Computer Skills· Ability to work independently and with others· Good communication skills· Ability to give and follow verbal and written instructions· Attention to detail· Ability to multi task· Displays good initiativeGood vibes and energy a must… We the Home 2 Suites Team Odessa look forward to hearing from you…”Work Location:One locationWork RemotelyNoJob Type: Full-timePay: From $14.00 per hourBenefits:Flexible scheduleHealth insuranceSchedule:8 hour shiftDay shiftHolidaysMonday to FridayNight shiftWeekend availabilityAbility to commute/relocate:Odessa, TX 79765: Reliably commute or planning to relocate before starting work (Preferred)Education:High school or equivalent (Preferred)Experience:Hotel Experience: 1 year (Preferred)Front Desk: 1 year (Preferred)Work Location: One location |
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