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| Job Category : | Entertainment Industry |
| Company Name: | Confidential |
| Position Name: | Front Desk Receptionist |
| Location : | Rehoboth Beach, DE 19971 |
| Job Description : | · Greets guests and checks them into hotel following established procedures including but not limited to assuring all necessary information is received and entered into computer, obtaining credit card imprint for incidental expenses, informing guests of pertinent hotel policies, issuing room keys, directing guests to rooms and other areas.· Responds to guest questions either in person or over the phone in a courteous and professional manner; provides information including but not limited to directions, shopping, dining, entertainment, hotel services, and safety.· Fulfills guests’ needs, ensuring their stay is as pleasurable as possible; assists with dining, entertainment, or transportation reservations as needed.· Resolves guest problems/complaints; utilizes own best judgement in resolving issues or refers to management as needed.· Answers hotel internal and external phone calls and provides information as needed; takes messages for hotel guests and assures receipt.· Makes and confirms reservations for future hotel guests following established procedures including but not limited to assuring room availability, obtaining all necessary guest information, obtaining credit card information, assuring guest understands all hotel policies particularly with regard to reservation cancellation.· Checks guests out of hotel following established procedures including but not limited to computing bills, collecting payment, and providing guest with necessary paperwork.Job Type: Full-timePay: $11.00 – $14.00 per hourBenefits:401(k)401(k) matchingDental insuranceHealth insurancePaid time offReferral programVision insuranceSchedule:8 hour shiftDay shiftNight shiftWeekend availabilitySupplemental Pay:Bonus paySigning bonusEducation:High school or equivalent (Preferred)Experience:Customer Service: 1 year (Preferred)Shift availability:Day Shift (Preferred)Night Shift (Preferred)Work Location: One location |
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