Entertainment IndustryJob Opening for Front Desk Manager in ABC Investments & Management Company (Charlotte, NC 28208)



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Job Category : Entertainment Industry
Company Name: ABC Investments & Management Company
Position Name: Front Desk Manager
Location : Charlotte, NC 28208
Job Description : FRONT DESK MANAGER

Front Office Manager supervises the front desk to ensure efficient and profitable operation.
Responsible for training, scheduling and evaluation of front office personnel while complying with brand standards and company policies. The following reflects the essential job duties but does not restrict tasks that may be assigned. Duties of this job may be changed at management’s discretion. Duties include:
Sets the tone and example of guest service and guest satisfaction for all colleagues
Has specific responsibility for overseeing front desk shifts
Acts as liaison with clerks and General Manager concerning front desk clerks
Participates in hiring, managing, overseeing and training front desk personnel
Implements policies and procedures for front desk
May schedule front desk personnel
Check in guests in an efficient and friendly manner. Assures that guest is assigned type of room requested and that the correct rate is charged and issues guest keys
Checks out guests at end of stay. Ascertains guest satisfaction, collects keys, posts any late charges and presents bill to guests. Accurately settles bill
Ensures that check in and check out brand standard procedures are followed
Ensures that processes for brand point systems are followed
Handles incoming guest phone reservations
Answers inquiries pertaining to hotel services; gives entertainment suggestions and travel directions
Handles all guest complaints or problems to exceed the guest expectations
Handles all guest service requests, makes changes as necessary
Monitors and responds to guests’ comments on brand site and third party sites
Serves as hotel phone operator and directs all calls to proper extensions and takes and delivers phone messages
Keeps records of room availability and guest’s accounts. Operates front desk software
Maintains a balanced cash/billing drawer
Maintains and takes responsibility for all cash and credit card transactions during working hours
Completes any necessary accounts receivable and direct billing tasks
Welcome guests and respond to requests in a prompt and professional manner
Check the working condition of equipment and report to supervisor all unsafe or malfunctioning equipment
Uses suggested selling techniques to sell rooms and to promote other services of the hotel
Coordinates room status updates with housekeeping department
Knows how to use office equipment
Knows all safety and emergency procedures
Maintains awareness of all rates and competition
Communicates with the previous and following shifts
Print arrival list from booking.com and Expedia and ensure all reservations are on Opera
Ensures compliance with energy conservation and job safety requirements
Proactively maintain assigned areas and equipment
Ensure efficient completion of daily assignments in a timely manner
Report all safety concerns to management
Attend and participate in all mandatory trainings
Flexible with schedule and assignments
Maintain effective performance under pressure
May perform similar duties as requested by supervisor
Good customer service skills
Ability to work independently and with others
Good communication skills
Ability to give and follow verbal and written instructions
Attention to detail
Ability to multi task
Displays good initiative
2 years previous hotel experience
Position Information
Company: ABC Investments and Management
Position: Front Desk Manager
Status: Full Time
Shift: First (Day), Second (Afternoon), Third (Night)
Req #: 7019835
Date Posted: March 03, 2022
Location: 3425 Mulberry Church Rd, Charlotte, US, NC, 28208
Job Category: Hotel Management

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