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| Job Category : | Entertainment Industry |
| Company Name: | DoubleTree Silver Spring Downtown |
| Position Name: | Front Desk Clerk |
| Location : | Silver Spring, MD 20910 |
| Job Description : | Job SummaryThe Guest Services Agent is responsible for the guest’s experience at the beginning and end of their stay by performing check-in/out and interaction with guests and the general public by phone and in person.Essential Duties and ResponsibilitiesProvides professional and courteous guest service at all timesGreets arriving guestsAnswers telephone calls courteously and efficientlyResponds to inquiries regarding hotel services, guest registration, local shopping, dining, entertainment, and travel directionsGenerates, confirms, cancels, and changes guest reservationsKeeps records of room availability and guest’s accountsAssists arriving and departing guests with luggageComputes bills, receives payments, and makes change for guestsMakes restaurant, transportation, or entertainment reservations for guestsPromotes any current hotel and franchise marketing programsAdditional DutiesAssumes manager duties in absence of General ManagerTransmits and receives messages through telephone, facsimile, and switchboardMaintains wake-up call servicePosts ancillary charges to guest folios (food, room, telephone)Maintains clean and neat work and storage spaceAssists with appropriate storage of guest propertyAttends monthly department meetingCompletes projects as determined by Rooms Operations ManagerParticipates in ongoing education and training of Franchise and Hotel Management CompanyEssential Behavior Requirements Customer Service: Displays a professional sense of urgency when communicating and interacting with customers, coworkers, and the public in a way that exceeds the customer’s wants and needs. Identifies opportunities to improve and deliver additional value to customer’s experience by presenting creative solutions and innovative ideas.Communication: Actively listens to customers, coworkers, and the public (viewing the situation from the customer’s perspective) and works together to solve the problem through effective communication.Problem Solving: Ability to recognize and define problems; analyze relevant information; encourage alternative solutions and plans to resolve situations; seeks additional assistance when needed.Quality: Work “product or service” is free of errors and exceeds customer expectations. Education or Experience- High school diploma or GED equivalent; no prior experience is required.Language Skills- Must have developed language skills to the point to be able to: read and comprehend instructions, safety rules, and memos. Speak clearly, distinctly, and with confidence using appropriate pauses, emphasis, correct English, and punctuation.Mathematical Skills- Requires mathematical development sufficient to be able to: add, subtract, multiply, and divide all units of measure.Reasoning Ability- Must have developed reasoning skills to be able to: apply common sense and understanding to carry out instructions in written, oral, or diagram form. Ability to professionally deal with problems in standardized situations.Physical RequirementsAbility to pass physical exam, drug test, and background checkRequires walking and standing to a significant degree, reaching, handling, lifting, talking, hearing and seeingLifting up to 50 lbs. maximum with frequent lifting and/or carrying or transporting of objects weighing up to 25 lbs.Primarily inside environmental conditionsJob Types: Full-time, Part-timePay: $17.00 – $18.00 per hourBenefits:401(k)401(k) matchingDental insuranceFlexible scheduleFlexible spending accountHealth insurancePaid time offReferral programVision insuranceSchedule:8 hour shiftDay shiftHolidaysNight shiftWeekend availabilityEducation:High school or equivalent (Preferred)Experience:Hotel Experience: 1 year (Preferred)Hilton Brand: 1 year (Preferred)Work Location: One location |
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