Entertainment IndustryJob Opening for Front Desk Agent in HOLIDAY INN EXPRESS & SUITES (Fort Mill, SC 29708)



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Job Category : Entertainment Industry
Position Name: Front Desk Agent
Location : Fort Mill, SC 29708
Job Description : i-77 Exit 85 in South Carolina.1655 Carolina Place Drive 29708**We are looking for prospective candidates with OPEN AVAILABILITY ONLY (preferably no other employment obligation). Candidate must be available to work anytime between the hours of 7am – 3pm or 3p-11pm.Looking for great customer service.We are currently looking for someone who is a fast learner. The job entails greeting all of the walk-in customers along with answering the phone and directing them to the desired area.Performing all check-in and check-out tasksInforming customers about payment methods and verifying their credit card dataGreets, registers, and assigns rooms to guests. Issues room key and gives directions.Answers inquiries pertaining to hotel services; registration of guests; shopping, dining, entertainment and travel directions.Keeps records of room availability and guests’ accountsComputes bill, collects payment, and makes change for guestsMakes, confirms, and cancels reservationsPosts charges such as laundry, faxes, copies to guest room ledgerMust be knowledgeable of all in-house services and be able to assist customers when questioned.Room directions along with hotel outlets along with hours of operation must be explained to all customers.Welcome guests upon their arrival and assign roomsProvide information about our hotel, available rooms, rates and amenitiesRespond to clients’ complaints in a timely and professional mannerLiaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needsConfirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guestsUpsell additional facilities and services, when appropriateMaintain updated records of bookings and paymentsPREVIOUS OPERA EXPERIENCE PREFERREDIF THIS SOUNDS LIKE YOU PLEASE APPLY. ***NO PHONE CALLS PLEASEJob Type: FULL OR PART TIMEJob Types: Full-time, Part-timePay: $13.00 per hourSchedule:8 hour shiftEducation:High school or equivalent (Preferred)Experience:Hotel & Accommodations Guest Services Staff: 1 year (Preferred)Hotel experience: 1 year (Preferred)Work Location: One location

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