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| Job Category : | Entertainment Industry |
| Company Name: | Holiday Inn Express Lawrenceville |
| Position Name: | Experienced Hotel Front Desk Agent |
| Location : | Lawrenceville, GA 30046 |
| Job Description : | We are looking for a qualified candidate to be apart of our team here at Holiday Inn Express Lawrenceville. The position is for a Part time /full time front desk clerk for either morning (7am-3pm) shift or for evening shift (3pm-11pm). Salary is based on past hotel experience and level of knowledge a particular candidate retains in regards to IHG or any other brand of hotels.Duties as Front Desk Clerk are (but not limited to):Accommodate hotel patrons by registering and assigning rooms to guests, issuing room key cards, transmitting and receiving messages, keeping records of occupied rooms and guests’ accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests. Must attain excellent customer service skills and ability to handle problem resolutions efficiently.Greet, register, and assign rooms to guests of hotels or motels.Contact housekeeping or maintenance staff when guests report problems.Verify customers’ credit, and establish how the customer will pay for the accommodationMake and confirm reservationsKeep records of room availability and guests’ accounts, manually or using computersPost charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.Compute bills, collect payments, and make change for guestsRecord guest comments or complaints, referring customers to managers as necessaryReview accounts and charges with guests during the check out processTransmit and receive messages, using telephones or telephone switchboardsAdvise housekeeping staff when rooms have been vacated and are ready for cleaningAnswer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.Prepare for basic food service, such as setting up continental breakfast or coffee and tea suppliesClean and maintain lobby and common areas, such as restocking supplies and watering plantsArrange tours, taxis, or restaurant reservations for customers.”Work RemotelyNoJob Types: Full-time, Part-timePay: $14.00 – $15.00 per hourSchedule:Day shiftMonday to FridayWeekend availabilityWork Location: One location |
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