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|Job Category :||Entertainment Industry|
|Company Name:||Moxy | LBA Hospitality|
|Position Name:||Event Coordinator|
|Location :||Chattanooga, TN 37403|
|Job Description :||Title: Event Coordinator
Location: LBA Hotel
Reports To: Director of Sales and/or Director of Food and Beverage
FLSA: Hourly; Non-Exempt
The Event Coordinator coordinates all banquets, events and activations, generates awareness for hotel and company, and supports and enhances sales initiatives that are compatible with LBAs sales plans, strategies, and programs.
This position will work closely with the DOS and Food & Beverage department to coordinate efforts related to event space and with Ops Manager on any group rooms booked in conjunction with the event space. Updates the team on daily events and writes BEOs.
Company associates have access to guestrooms and property. As such, character traits of honesty and trustworthiness are essential to this position and must be displayed at all times. Per company policy, potential associates must pass appropriate clearances.
One year of event planning and/or catering experience.
One years experience in a Hotel or Event venue.
High School diploma or equivalent.
Associates or bachelors degree preferred.
Summary of Essential Job Functions
Must be able to perform major life activities: Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.
Must be able to push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted.
Must be able to stand for eight hours, bend, stretch, reach.
Must be able to speak, read and write in English.
Must be able to see and hear.
Must be able to communicate with other associates and/or guests.
Required Knowledge, Skills and AbilitIes
Knowledge of the market area for the hotel.
Identifying opportunities to achieve financial performance goals.
Budget limitations and cost controls.
Food and Beverage costs and how to calculate.
Configurations and set ups for function space.
Competition and what this property has (or doesnt have) over others.
Area shopping, dining, entertainment, and travel directions to assist guest inquiries.
Entire property, staff, services, hours of operation, type of rooms, locations, rates, discounts.
Familiar with LBA Hospitality policies and procedures.
High level communication skills; confidence interacting with associates and guests at various professional levels.
Maintain client base for banquet and event business where appropriate.
Offer aggressive yet competitive Rate Agreements to local companies and leads that have extended stay business or multiple room business under the direction and approval of the DOS and General Manager.
Proficiency in Microsoft Outlook, Word, Excel, PowerPoint, and utilizing various Social Media channels to promote hotel.
Experienced in working with customer relationship software like Hotel SalesPro, ACT, Salesforce or STS is preferred.
Maintain organization of supplies and order as necessary.
Sell effectively, negotiate when necessary.
Multitask, remain associate and guest service centric.
Effectively communicate with guests, department heads, associates, and home office support staff.
Solve guest issues with professionalism maintain hospitable attitude.
Market and promote to increase exposure and sales.
Work well with limited supervision while taking initiative to solve problems; be detail oriented.
Collaborates with Sales Team and Food and Beverage with activities related to event space.
Partners with Director of Sales, Sales Manager and Sales Coordinator with inside sales for the property that have event space attached
Responsible for sending catering collateral and menus, logging all activity, and following up with potential clients.
Obtains function guarantees from customers per hotels SOP and insures all deposits and payment requirements have been satisfied prior to a groups arrival.
Maintain banquet space, meeting rooms and outdoor venues through a preventative maintenance program.
Answer incoming inquiries via phone and internet/website.
Serve as Point of Contact (POC) to coordinate guest requests with operational personnel.
Serve as POC for all pre-con and post-con meetings.
Conduct weekly Banquet Event Order (BEO) review with Operations team, work with the F&B Manager in the creation of customized menu options. Brainstorm with teams for creative activities and events.
Check venue and meeting room setups prior to events start, responsible for attending events either in its entirety or by welcoming client and introducing to event POC.
Create and maintain a preferred vendor list for all ancillary services as it relates to the venues and meeting space.
Review banquet checks for accuracy; post and reconcile all event charges.
Promote positive morale and friendly attitudes.
Complete administrative duties in a timely manner: function sheets a.k.a. BEOs, changes in guest requests (i.e., guarantees, set ups, agreements/contracts, distribution of gratuities, etc.).
Work within budgeted guidelines for maximum revenues and within labor models.
Maintain safety and security practices, have thorough knowledge of emergency procedures.
Ensure guests are provided with the highest quality product and service.
Must be thoroughly familiar with the Associate Handbook, implement all the rules, policies and procedures established by the company; including, but not limited to, those contained in the Associate Handbook.
Maintain certification from a brand approved responsible vendor training program.
Other duties as assigned, that the associate is capable of performing.
Working Conditions/Special Requirements
This position requires a physical presence at the hotel and is not conducive of telecommuting or remote work.
Standing, walking for long periods of time while maintaining a friendly professional image.
Typical week consists of 60% event management, 40% administrative work.
May be required to work any day/shift, including nights and weekends.
Periodic overnight travel required may be required.
May be required to spend long periods of time in a loud environment.
Positions for Possible Advancement
Director of Sales
Guest Service Manager
Assistant General Manager
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.
Address: 1220 King Street Chattanooga, TN – 37408
Property Description: MCT – Moxy – Chattanooga, TN
Property Number: 5532
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