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|Job Category :||Entertainment Industry|
|Company Name:||Desert Diamond Casinos & Entertainment|
|Position Name:||Desert Diamond Casino-Why Slot Host|
|Location :||Why, AZ 85321|
|Job Description :||Under direct supervision of the Desert Diamond Casino-Why Manager on Duty, pays out jackpots to customers, fills machines with paper and assists customers with change. Represents the Casino as a Player’s Club Host and Refreshment Service Attendant.
This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.
Essential Duties & Responsibilities:
Provides excellent customer service. Observes all activity within assigned area offering assistance to slot and video gaming device players and instruction and advice on machine functions and payouts.
Identifies jackpot and ticket fill transactions, possesses and completes them promptly, accurately and with a high degree of service.
Advises Desert Diamond Casino-Why Slot Tech of bill jams or ticket jams.
Aware of the various types of slot and video gaming device cheating methods and is able to recognize any potential attempts while monitoring assigned section.
Capable of handling routine customer complaints and incidents and exhibits the appropriate discretion to identify situations that require the attention of supervisory personnel.
Accomplishes model of customer service to all guests through attention to needs of guests, expedition service, encouraging player card participation and answering questions about the facility as well as maintaining a neat and pleasant area for the players.
Collects money at service window for winnings.
Resets machines after jackpot winnings.
Fills machines with paper when empty.
Balance bank at end of shift.
Corrects bill jams or ticket jams.
Assists in cleaning and picking up trash.
Contributes to a team effort and accomplishes related results as required.
Performs other duties as required.
Education and Experience:
Knowledge, Abilities, Skills, and Certifications:
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