Entertainment IndustryJob Opening for Customer Service (Entertainment) (JO-2201-146150) in Ultimate Staffing Services (Pasadena, CA 91101)

Do you want to make a remarkable experience for others? This is the opportunity for you! We are looking for a Customer Service Representative to work in the Entertainment Industry. Must have prior Customer Service experience.

Key Responsibilities:
Manage large amounts of incoming calls
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customers
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions and file documents
Follow communication procedures, guidelines and policies

Qualifications / Skills:
Customer service
Problem solving
Documentation skills
Phone skills
Listening
Multi-tasking

We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.