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| Job Category : | Entertainment Industry |
| Company Name: | Sands Regency Hotel and Casino |
| Position Name: | Craps Dealer – Sands Regency |
| Location : | Reno, NV 89503 |
| Job Description : | General Summary of Job DutiesCraps dealers must be proficient in craps rules, regulations and procedures. All dealers must know how to protect the game they are dealing.Essential Job Responsibilities and Duties· Maintain a high quality of guest service according to Jacobs Entertainment, Inc. Mission Statement and F.A.S.T. Track Values Statement.· Deal Craps and single deck Black Jack according to standard dealing procedures.· Ability to make proper pay outs while on the various games.· Assists new players on how to play the game.· Maintains table bank and verifies amount in the bank at the start and end of shift.· Maintain proper game protection on all games· Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future.· Adhere to all appearance and uniform standards.· Maintain an open line of communication with Management.· Maintain a positive and professional demeanor during all interactions with guest, fellow Employees, and Vendors.· Ability to accept performance feedback in a professional manner.· Regular attendance and arriving on time to all scheduled shifts and mandatory meetings.· Other duties as assigned.General Job Responsibilities and DutiesTo perform the job successfully, an individual should demonstrate the following F.A.S.T. Track Principles:Friendlinesso Offer a warm greeting to everyone you encounter with a smile and eye contact.o Practice mutual respect by dealing honestly in all interactions.o Use genuine listening skills and offer sincere responses.o Promote positive interactions with both external and internal guests through sincere greeting and communications.o Be approachable, listen and lead by example.Accountabilityo Be proactive and positive.o If I don’t know, I’ll find out and if we don’t have it, I’ll try to get it.o Manage staff effectively with timely reviews and address performance issues.o Support and practice the F.A.S.T. Track Principles from the executive level to the front line staff level.o Acquire knowledge, training and education. Communicate it to all employees.Service Excellenceo Anticipate our guests’ needs before they ask.o Contribute ideas and solutions to improve customer service.o Escort our guests rather than point.o Take personal pride in the quality of your work.o Actively seek feedback from our guests concerning our service and atmosphere.Team Worko Share and explain information.o Involve managers and employees in business development decisions and cost savings initiatives.o Great teams consist of great performers.o Create a culture of two-way communication with employees and guests.o Be courteous, kind and patient with each other.Skills, Education and Other RequirementsKnowledgeable in all of the procedures, rules, pay outs and game protection of the various games.Must have good vision (corrected or uncorrected).Must have full use of arms and hands.Required Work CardsIdentification that establishes identity.Identification that establishes the right to work in the United States.Gaming registration.Machinery, Work Equipment, Programs, Software, Hardware Used· Standard equipment associated with the various games in Table Games; cards, crap stick, etc.Job Type: Full-timeBenefits:401(k)Dental insuranceHealth insurancePaid time offVision insuranceEducation:High school or equivalent (Preferred)Experience:Customer Service: 1 year (Preferred)Work Location:One locationWork Remotely:NoWork Location: One location |
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