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|Job Category :||Entertainment Industry|
|Company Name:||Lansdowne Resort and Spa|
|Position Name:||Conference Planning Manager|
|Location :||Leesburg, VA 20176|
|Job Description :||Job Summary
The main job function of the Event Planning Manager is to ensure that all social group sales contracts are planned and executed to a high level of client satisfaction and their financial obligations to the resort are met. Event Planning Managers manage guest and Social rooms as well as coordinate services for groups/ weddings/and all other social events and organizations holding meetings.
Essential FunctionsResponsible for all aspects of account management, adhering to corporate guidelines.Coordinate with sales and operational departments to ensure VIP amenities and needs are determined and executed.
Assign banquet/meeting rooms based on the needs of clients.
Establish rapport with meeting planners while promoting hotel facilities and services.
Maximize exposure through creative promotion both during and pre /post event.Aggressively communicate clients’ needs pre-arrival, while in house and share post-event feedback to ensure retention of accounts.
Keep abreast of market trends, competitor’s activities and guest/client feedback.
Respond to all correspondence from clients within 24 hours.Greet and support guests during events and critical movements.Monitor office administrative support personnel.Understand room types, rate and codes.Make room reservations.Conduct planning site visits.Entertain clients as appropriate.
Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.Maintain positive guest relations at all times.
. Develop customized menus, décor, entertainment, transportation, etc as needed.
Resolve guest complaints, ensuring guest satisfaction.Utilize all technology tools to their maximum output.
Prepare correspondence, memos, proposals, vendor contracts and reports.Document all guest requests/complaints and communicate such to respective personnel for proper handling.
Maintain confidentiality and security of specified hotel information, correspondence, reports and files.
Follow up on Guest Satisfaction
All Associates are required to fully comply with hotel and departmental rules, regulations and policies for the safe, secure, effective and environmentally friendly operation of the hotel facilities. Examples include, but are not limited to lost and found procedures, emergency procedures, recycling efforts, etc.
Working Conditions & Physical Requirements
Ability to learn, utilize and communicate effectively via company issued communication devices (e.g. Nextel phones, etc).
Must be able to calculate basic mathematic functions.
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