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|Job Category :||Entertainment Industry|
|Position Name:||Broadcast Information Technology Engineer|
|Location :||Washington, DC|
|Job Description :||Company Overview
WarnerMedia is a powerful portfolio of iconic entertainment, news, and sports brands. We bring people, technology, and the world’s best storytellers together to drive culture and meaningful connection. We believe the enduring power of stories can open our eyes to the world, to each other, and to new and different perspectives.
Delivering first-in-class content in the best and most engaging ways possible while equipping our people to do so requires an incredible amount of talent… and technology. The technology and operations group covers things like the company’s data strategy, content delivery systems, master control operations, broadcast engineering, advertising technology, and the technology platform for HBO Max, while also supporting the everyday underpinnings of our company. Join our community of extraordinary team members who are truly building the tools that will run the future of entertainment.
Join us. Shape your story here.
The Broadcast & IT Support Engineer requires a wide range of technical skills necessary to perform maintenance, installation, board and/or some component level repair of broadcast and IT equipment in both studio and outside broadcast facilities in a fast-paced production environment.
In-house production support of live and recorded programming requires a thorough systems knowledge of broadcast IT infrastructure which includes:
1) Technical spaces (control rooms, studios, terminal gear/equipment/central apparatus/distribution riser rooms and data centers) and
2) Associated production systems (A/V routing, signal processing, cameras, switchers, audio mixers, intercom, encoders/encoding, feeds/edit systems, master control, automation and transmission systems, etc.)
A strong baseline IT and data networking knowledge is also necessary to work in an increasingly IP and IT centric broadcast/multimedia infrastructure.
Collaboration with team members, clients and other support groups is required to troubleshoot and resolve issues with broadcast/multimedia systems and computers in our production environments.
This position will primarily provide facility-based support. However, there may be occasions requiring support of outside productions/events or to provide technical support to upgrade outside broadcast facilities. Any maintenance of Electronic Newsgathering (ENG) crew gear will be a shared responsibility with the field engineering team.
Turner BEST teams operate within an ITSM Service Management framework, supported by common processes around planning and managing changes. Adherence to our standard ITSM processes to minimize impact and deliver value to our customers is required. This includes documenting issues/requests and escalating as needed for problem management and resolution via our in house service management system(s).
A willingness to perform varied tasks, adapt to changing priorities, and the ability to solve complex technical problems independently are essential to be successful in this position. We expect our BIT engineers to build good relationships amongst our client base and to provide excellent customer service. Good communication skills (verbal, written) are required.
Shift work on a rotating schedule may be necessary to meet the needs of our customers.
II. MAJOR DUTIES AND RESPONSIBILITIES
Support and maintain an active production facility. Repair, calibration and installation of audio & video broadcast/IT equipment. This includes equipment within the production facilities such as control rooms and studios (cameras, switchers, audio mixers, multi-viewers, intercom system, monitors, graphic equipment, server/playback, etc.) and related supporting infrastructure in TGR/data center and master control areas, transmission sites and throughout any broadcast infrastructure plants supported by the team (A/V routers, data routers, RF/fiber transmission, tally, signal processing gear, CATV system, etc.). Depending on your location, maintenance/repair of ENG crew gear (field cameras, mixers, microphones, lights, etc.) may be required.
Perform technical support for critical/on-air production systems. Ability to back-up or assist other support groups and clients for non-critical systems and IT/PC gear, including installation, problem correction, removal/replacement, or other tasks as necessary to ensure continuation of customer work productivity and/or on-air transmission.
Support upgrades of outside broadcast facilities, including “pool” wiring projects, and live event productions. This includes equipment transport, set-up, operation and breakdown.
Participate on technology design, installation, and integration projects with complex, leading-edge technology in an increasingly broadcast IP and IT centric environment. This includes broadcast and server-based systems, data networking (e.g., routers, switches) and other comparable equipment.
Document quality standards, system anomalies, operational procedures, reference materials, and project work. Use of 1) AutoCad for system documentation and 2) ITSM ticketing tool to log incidents/requests. Ensure sufficient inventory of parts and technology supplies, working with procurement and asset management teams to order and track inventory.
5% (DC, NY)
May participate in remote assignments with engineers from across Turner. Represent the company in dynamic, multi-cultural environments and effectively interface with demanding broadcast personnel (e.g., on-air talent, producers) in a professional manner.
5 – 10% (DC)
On the job, the employee must:
On the job, the employee must:
Is exposed to excessive noise
Is around moving machinery
Is exposed to marked changes in temperature and/or humidity
Is exposed to dust, fumes, gases, radiation, microwave (circle)
Handle objects (manual dexterity)
Drives motorized equipment
Reach above shoulder level
Works in confined quarters
Use fine finger movements
Other: Travel by commercial airlines, occasional travel with little advance notice. Must maintain valid personal business credit cards used during local and remote travel. Valid U.S. Passport required.
Other: Must carry/lift loads of: 50 lbs.
Where applicable, provide information about the size of the organization managed, operating budget, revenue accountability, or other quantitative data pertinent to this position
Manage a production site or live truck (if qualified/assigned) and document all associated business and personal expenses involved therein.
IV. DECISION-MAKING AUTHORITYSetting work goals, objectives and standards to be achievedEstablishing work unit budgetApproving unbudgeted expendituresApproves salary changes for employeesCounsels and disciplines employeesAuthorizing promotion, demotions or discharges
V. PRIOR WORK EXPERIENCE
MINIMUM EXPERIENCE REQUIREMENTS
Four or more years of experience in television, multimedia content, IT client service or broadcast maintenance capacity, with a demonstrated ability to troubleshoot and repair broadcast and computer equipment at the board level
Willingness to learn Turner proprietary equipment and applications
Demonstrated experience with television or multimedia production workflows
Manufacturer-provided broadcast training from companies such as Sony, Harmonic, Evertz, etc.
Demonstrated familiarity with basic server, networking topology and operating systems (e.g., Windows, Unix, etc.)
Microsoft network certification
Ability to work all shifts associated with 24x7x365 production environments
Software programming skills (HTML, V.B., C++, scripting, etc)
Capable of lifting 50 lbs. and climbing ladders for equipment and cable installation assignments
Autocad, MS Office Suite, Visio experience
Must be willing to be on call for coverage of critical technical systems
Familiarity with ITSM Service Management processes
VI. EDUCATIONAL REQUIREMENTS
2 or 4 year technical degree, preferably electronics or computer engineering (or equivalent education/experience/training).
Demonstrated knowledge of computer desktop hardware/applications and data networking.
PREFERRED EDUCATION, TRAINING, LICENSING, OR CERTIFICATION
Specific certifications may be required to work on proprietary equipment/systems (e.g., Cisco, Harmonic).
VII. PERFORMANCE ESSENTIALS
Performance Essentials of Turner Broadcasting System, INC
Builds and maintains collaborative relationships; Values the diversity of people, programming and perspectives; Displays the ability to work in a team environment and solicits input from a variety of individuals, departments, and divisions; Communicates effectively with others
Sets challenging objectives and demonstrates a clear sense of urgency; Uses sound judgment and makes good decisions while considering relevant facts, investment of resources and financial implications; Produces and delivers the highest quality results aligned to personal and organizational goals; Allocates time and resources effectively
Articulates an awareness of personal strengths and development areas with a clearly defined action plan for improvement; Learns from past experiences and makes adjustments in behaviors & approaches in future situations; Accepts additional challenges and responsibilities; Takes ownership and accountability for decisions and successes/failures
Sees the “big picture” while also focused on the necessary action steps to accomplish the goal; Improves processes, methods and programs; Contributes innovative, creative and “out of the box” ideas; Considers tends in the industry and understands their relevance to our business
Empowers employees through delegation, feedback and coaching; Leads by
example and champions organizational strategies and goals; Selects, retains, rewards and develops top talent; Makes “tough calls” on performance issues in a timely, fair and consistent manner
Exclusive WarnerMedia events and advance screenings
Paid time off every year to volunteer for eligible employees
Access to well-being tools, resources, and freebies
Access to in-house learning and development resources
Part of the WarnerMedia family of powerhouse brands
Warner Media, LLC and its subsidiaries are equal opportunity employers. Qualified candidates will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law.
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