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POSITION: BOX OFFICE MANAGER
DEPARTMENT: BOX OFFICE
REPORTS TO: DIRECTOR OF FINANCE / GENERAL MANAGER
CLASSIFICATION: FULL TIME
Essential Duties and Responsibilities Managerial/Supervisory Duties
Provide day-to-day supervision of all box office personnel, providing feedback and guidance as needed. *
Participate in hiring all box office staff: perform initial review of resumes, conduct interviews, and provide input and recommendations for hiring decisions to the Director of Finance and General Manager.
Track attendance and address attendance issues with employees directly.
Discuss performance issues with employees. Escalate to Human Resources as needed.
Ensure that the daily transactions of cashiers, phone sales, and web-based sales reconcile with events outstanding per the general ledger, all source documentation, and ticket inventory maintained outside of the computer ticket system.
Audit and reconcile cash drawers and sale receipts for all Box Office staff.
Reconcile the cash vault, facilitate cash transport on and off property with outside vendor and order cash as needed for advances and settlements. Provide the Finance department with a certified event audit statement in a timely manner, to be used at time of settlement. Provide Box Office reports, as requested.
Create or Customize Event Builds and engagements in Ticket System/TM One
Develop and customize seating and pricing configurations within the computer ticket system for each event in coordination with the promoter, production coordinator and Director of Sales & Marketing. Modify standard configurations or create new builds and engagements (e-blasts) from scratch for unique events or specialized needs.
Foster business partnerships with promoters by providing information and assistance promptly and accurately upon request. Main point of contact for show ticketing information.
Communicate with outlets and ticket company regularly and keep them properly informed about events and computer operations.
Maintain files on each event that consists of production kills, seats on-hold for the building and promoter, complimentary ticket vouchers, event audits, and ticket inventory schedules.
Other duties as assigned.
BA/BS Degree (4-year) preferred
Minimum of 3-5 years of related work experience to include working in a box office supervisory position. * Must have knowledge and experience with Ticketmaster ticketing system(s).
Experience with Broadway or similar subscription management and group sales a plus.
Ability to work under pressure, while handling large sums of money utilizing prescribed cash management controls and day-to-day tasks concurrently.
Dependable, reliable, and punctual.
Ability to work assigned and varying shifts and complete responsibilities in a timely manner.
Ability to adapt and work effectively in various parts of the facility.
Ability to work in various climates based on the environment.
Work independently, exercising judgment and initiative with minimal supervision.
Maintain an effective working relationship with employees and others encountered through the course of employment.
Operate standard office equipment and personal computer(s) using MS-DOS, MS Windows, MS Excel, MS Outlook, MS Word and the Ticketmaster operating system(s).
Define problems, collect data, establish facts and draw conclusions.
Work effectively under pressure and/or stringent schedule and produce accurate results.
Organize and prioritize work to meet deadlines.
Follow oral and written instructions and communicate effectively with others in both oral and written form.
Remain flexible and adjust to situations as they occur.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; be able to communicate effectively during a strenuous schedule. This position may require work inside or outside of the building, as needed by events.
Requires ability to work flexible hours, including nights, weekends and holidays, in addition to normal business hours. Physical requirements include walking, stooping, lifting up to 30 lbs. and standing for extended periods of time.
NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
ASM Global is an Equal Opportunity/Affirmative Action employer and encourages Women, Minorities, Individuals with Disabilities, and Protected Veterans to apply. VEVRAA Federal Contractor.