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|Job Category :||Entertainment Industry|
|Company Name:||Drury Lane Theatre|
|Position Name:||Box Office Associate|
|Location :||Oakbrook Terrace, IL 60181|
|Job Description :||Drury Lane Theatre & Events seeks Box Office Associate responsible for providing superior customer service to all patrons while selling performance tickets, dining packages, and theatre subscriptions. Ideal candidate possesses excellent customer service skills, attention to detail, a positive attitude, and a passion for live entertainment. Box Office Associates must be friendly, upbeat, and excited to work in a bustling, fast-paced environment, assisting patrons both in person and over the phone. Box Office Associates are compensated for training.General ResponsibilitiesAssist customers with ticket purchases and exchanges via telephone and in-person at the Box Office windowAssist current Subscribers with the processing of subscription renewals, including change ordersAddress customer questions and/or concerns while providing excellent customer serviceHandle cash and sensitive payment informationEffectively communicate with patrons on the phone and in person about Drury Lane Theatre, Lucille Restaurant, and Drury Lane’s Events departmentAssist patrons with their Drury Lane Account Manager, the Drury Lane website, and Ticketmaster.comProvide directions, general information, etc. to patrons in-person and over the phoneBasic office duties as neededQualificationsExcellent customer service skillsKnowledge of live events—knowledge of live theatre preferredStrong communication and problem-solving skillsPositive, customer-focused attitudeMust have reliable transportation to and from Oakbrook Terrace, where public transportation is extremely limitedTeam player with the ability to work independentlyBox Office Associates must be able to sit and stand for extended periods of time, walk, and speak and listen in-person and via telephoneMultilingual candidates encouraged to applyExperience with Ticketmaster preferred, but not requiredFull-time and part-time available. 15-40 per week depending on theatre schedule; daytime, evening, weekend, and some holiday hours are required. All Box Office Associates must undergo background checks.Job Type: Part-timePay: $15.00 per hourSchedule:10 hour shift8 hour shiftMonday to FridayWeekend availabilityAbility to commute/relocate:Oakbrook Terrace, IL: Reliably commute or planning to relocate before starting work (Preferred)Shift availability:Day Shift (Preferred)Work Location: One location|
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