Entertainment IndustryJob Opening for Big Night Entertainment Group – Reservations Specialist, Massachusetts in Big Night Entertainment Group (Boston, MA 02210)



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Job Category : Entertainment Industry
Company Name: Big Night Entertainment Group
Position Name: Big Night Entertainment Group – Reservations Specialist, Massachusetts
Location : Boston, MA 02210
Job Description : Big Night Entertainment Group operates some of the hottest, cutting edge restaurants and nightclubs in New England such as Scorpion Bar, The Grand and Memoire. Fueled by driven, passionate people, Big Night is known for its consistent growth, cutting edge sophisticated design, superior cuisines and raising the bar in hospitality and service standards. Big Night is an employee focused company as recognized by our staff as the Boston Globe BEST place to work.
We are committed to creating a diverse and welcoming workplace that includes team members with various backgrounds and experiences. We believe this enables us to better meet our mission and values while serving customers throughout the community. All are encouraged to apply.
Big Night is always looking for talented, ambitious professionals to join our staff. If you have a passion for hospitality and a commitment to superior guest service, we want you to join our team today.
Big Night Entertainment Group is an Equal Employment Opportunity Employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Big Night Entertainment Group is looking for an upbeat and enthusiastic Reservations Specialist to join our team! The hours for this full-time position will include nights and weekends so flexible availability is a must.
Essential Duties and Responsibilities
As a Reservations Specialist, a typical day might include the following:
Be the first point of contact for all Big Night incoming calls
Answer phone calls, screen calls and direct callers to the appropriate department / person
Take and relay messages
Provide accurate information to callers regarding all Big Night properties, answer queries
Book dinner reservations using the appropriate systems
Enter events into event booking program as requested or needed
Provide general administrative and clerical support if requested including preparing letters and documents, sending thank you notes and cards, filing, ordering office supplies, opening and sorting incoming mail, sorting and sending outgoing mail, collecting and distributing packages
Other duties to be assigned


This job might be for you if you demonstrate the following abilities and meet the following qualifications:
You have at least 1 year previous call center experience related to the hospitality industry
Former restaurant experience in a plus
Knowledge of OpenTable, SevenRooms and/or similar reservation systems is a plus
Evening availability is a must
You are able to communicate effectively and accurately with customers, the public and co-workers
You are able to demonstrate teamwork with other staff members
You have knowledge of general administrative and clerical procedures
You have knowledge of computers and relevant software applications
You have exemplary customer service skills
You have advanced keyboard and typing skills

Physical Demands / Work Environment / Hours
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential work functions.
This is temporarily a remote position that will transition back to a full-time office setting
Job functions require hours of sitting, typing, and use of a computer
Workplace can have moderate to high stress levels
Non-typical office hours will be customary including evenings, weekends, and holidays

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