|Job Description :
||The luxurious Lafayette Park Hotel and Spa ranks #1 in the region, thanks to stylish guest rooms and suites, top-tier dining, sparkling event spaces and service that’s both gracious and intuitive.
We are seeking a Bellperson to join our outstanding team.
Our Bellpersons are responsible for greeting all guests upon arrival at the hotel and welcoming them with our Woodside Spirit of caring, warm and genuine hospitality. Duties include transporting luggage to guest rooms, informing guests of all hotel service and features and creating a memorable welcome and departure experience, while ensuring the Hotel’s high standards of quality are consistently met.
Escorts incoming hotel guests to their guest rooms, assist with hand luggage, and offer information pertaining to available services and facilities of the hotel, points of interest, and entertainment attractions.
Transports guests’ luggage from the point of arrival to the assigned guestroom.
Assists guests with luggage from their current room to their re-assigned room.
Assists guest in locating lost or misplaced luggage.
Follow all safety, hygiene and cleanliness protocols at all times.
Correctly tags, stores and retrieves luggage from the storage area.
Familiarizes guests with the hotel facilities and features while escorting the guest to his/her room.
Assists guests and provide accurate directions and or information regarding the local area.
Inspect guest’s room to ensure furnishings are in order and supplies are adequate.
Identifies and explains all features of room such as the thermostat control, clock radio, television operation and door-lock.
Familiarizes and explains to the guest how to place telephone calls and how to order on-command movies.
Anticipates the guests needs and responds promptly and acknowledges all guests.
Maintains positive guest relations at all time.
Delivers messages, mail and faxes to guestrooms promptly.
Retrieves and/or delivers articles for laundry and valet service.
Assists guests and request transportation services when necessary.
Transports guests in the hotel vehicle.
Maintains an accurate log record of guest calls for service.
Delivers packages, suitcases, and amenities to guests.
Promptly answer bell stand telephone within 3 rings using correct greeting and telephone etiquette.
Monitors and maintains the appearance of the lobby area and the luggage storage area.
All other duties as assigned by the supervisor.
Regular attendance in conformance with the standards, which may be established by the Hotel from time to time, is essential to the successful performance of this position. Associates with irregular attendance will be subject to disciplinary action up to and including termination.
Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel.
Upon employment, all associates are required to fully comply with the hotel rules and regulations for the safe and efficient operation of the facility.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Fluency in English in both verbal and written communication.
Understands guest’s service needs.
Able to perform job functions with great attention to detail, speed and accuracy.
Excellent organizational skills.
The ability to effectively deal with internal and external customers some of whom will require high levels of patience, tact and diplomacy to diffuse anger, collect accurate information and resolve conflicts.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to compute basic arithmetic.
Must be able to work weekends.
Able to drive various types of vehicles, stick shift, automatic, etc.
Ability to write simple correspondence.
Able to work in a fast-paced environment.
Meets legal age requirements for the position.
EDUCATION and/or EXPERIENCE
Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities. High school diploma is preferred. Previous hospitality experience is preferred.
CERTIFICATES, LICENSES, REGISTRATIONS
Must have a valid California Driver License and a good driving record. CPR certification preferred.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
While performing the duties of this job, the associate is regularly required to stand and talk or hear. The associate frequently is required to walk; reach with hands and arms; and stoop, kneel, crouch, or crawl. The associate must regularly lift and/or move up to 75 pounds and occasionally lift and/or move up to 75 pounds.
The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the associate is occasionally exposed to outside weather conditions.
The noise level in the work environment is usually moderate.
All employees must maintain a neat, clean and well-groomed appearance (specific standards available.)
The Lafayette Park Hotel & Spa requires all associates to be fully vaccinated against COVID-19, and applicants are required to submit proof of vaccination prior to beginning employment. In accordance with the law, the Lafayette Park Hotel & Spa will accommodate associates who cannot be administered the COVID-19 vaccine for medical or religious reasons, and applicants should contact [email protected] if they have questions about this requirement or wish to request an accommodation.
The Lafayette Park Hotel & Spa is an equal employment opportunity employer. Company policy prohibits unlawful discrimination based on race, color, national origin, ancestry, ethnicity, religion (including religious dress and grooming), sex, gender, sexual orientation, gender identity (including gender-related appearance and behavior), partnership status, pregnancy (childbirth, breastfeeding, or related medical condition), age, physical or mental disability, medical condition, military or veteran status, status as a victim of domestic violence, sexual assault, or stalking, genetic information, marital status, ethnicity, alienage, citizenship status or any other protected classification, in accordance with applicable federal, state, and local laws. Consistent with the American’s With Disabilities Act, applicants may request accommodation needed to complete the application process. Please contact the People and Culture Department if you have any questions regarding this policy.