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|Job Category :||Entertainment Industry|
|Company Name:||MGM Resorts International|
|Position Name:||Bellperson – Front Services (ARIA)|
|Location :||Las Vegas, NV 89158|
|Job Description :||VACCINATION REQUIREMENT: MGM Resorts now requires that all new hires who do not exclusively work from home to provide proof of vaccination against COVID-19 before beginning work effective August 30, 2021 (excluding hourly employees for properties located in Mississippi or New Jersey).
Las Vegas, Nevada
Become one of the stars behind the show and become part of the world’s most powerful entertainment brands. Our Company has one exciting mission: To Entertain The Human Race.
As a Bell Person, you will set the stage for guest experience with your welcoming smile and service. By understanding their unique stories and needs, you will own their experience to create WOW moments and memories they will carry with them far beyond their stay with us.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Smile and greet, warmly interact with, and assist guests and hotel staff in a professional manner
Maintain a positive attitude and outgoing personality, demeanor and professional appearance
Provide a high level of guest service to all guests and co-workers which are aligned and guided by the Company’s and Property’s core service standards and brand attributes in order to provide defining moments at every opportunity
Collect, transport, deliver, and store luggage and guest items
Assist with group deliveries, group baggage, and various amenities
Orient guests to guest room and property
Complete applicable documentation, tickets, and other bell related forms
Make and receive phone calls requesting information, services and deliveries
Perform other job-related duties as requested
KNOWLEDGE, SKILLS, AND ABILITIES:
Knowledgeable of various hotel systems such as Opera, HotSOS, GoConcierge, VIPr, Autocab, Autobells, CVPS, and others
Knowledgeable of handheld mobile application devices
Able to effectively communicate in English, in both written and verbal forms
Basic knowledge of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e. telephone, copier, fax machine
Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts
Maintain a professional, neat and well-groomed appearance adhering to company standards
Work varied shifts, to include weekends and holidays
Six (6) months guest service experience
Experience in a AAA 5 diamond, Mobil 5 star, or Forbes hotel/resort setting
Demonstrate a positive attitude, outgoing personality, and impeccable appearance standard
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