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Job Category : | Entertainment Industry |
Company Name: | MGM Resorts International |
Position Name: | Assistant Shift Manager – Slots (New York New York) |
Location : | Las Vegas, NV 89109 |
Job Description : | VACCINATION REQUIREMENT: MGM Resorts now requires that all new hires who do not exclusively work from home to provide proof of vaccination against COVID-19 before beginning work effective August 30, 2021 (excluding hourly employees for properties located in Mississippi or New Jersey). Location: Las Vegas, Nevada Become one of the stars behind the show and become part of the world’s most powerful entertainment brands. Our Company has one exciting mission: To entertain the human race. The primary responsibility of the Assistant Shift Manager Slots is to oversee day-to-day operations of Slot Operations employees of their assigned shift with specialized attention to employee engagement, guest service, protection of company assets, and ensuring staff duties are performed. All duties are to be performed in accordance with departmental and property policies, practices, and procedures. PRINCIPAL DUTIES AND RESPONSIBILITIES: Use strategies to engage employees, foster a positive work environment, gather and resolve employee issues, and retain top performers Maintain ongoing communication with employees to share information, listen to feedback, and role-model S.H.O.W. standards Effectively develop and mentor hourly employees to support employees’ career goals and to ensure all departmental standards and goals are understood and met Deliver a level of guest service which is consistent with the company’s and property’s core service standards Engage, entertain and inspire by making a focused commitment to S.H.O.W. and hold employees accountable for doing the same Manage team expectations, ensuring compliance with departmental and company policies. Assist with the management of staff scheduling to ensure company service standards are met Provide instruction, training and implementation of service and other company programs to staff Research and resolve guest and / or employee issues effectively and professionally Manage, organize, and complete assigned projects with attention to detail within the established deadline Delegate job duties and tasks to employee’s utilizing SHOW as the basis for guest engagement Ensure inventory of all company equipment and sensitive keys during shift are maintained and accounted for Protect the confidentiality of company files and documents under immediate control Assist the Shift Manager with management of human resource responsibilities to include training, issuing discipline and ensure the proper documentation of all actions taken for assigned staff members. Fill in for the Shift Manager in their absence as needed Perform other job related duties as requested SUPERVISION: Guest Service Representatives, Slots M life Desk Representatives/Supervisors MINIMUM REQUIREMENTS: Bachelor Degree or equivalent experience Two (2) years’ experience in a slots/casino environment PREFERRED: Knowledge of player tracking systems to include Patron Management & Machine Accounting Previous money handling experience Prior management experience Previous experience working in a similar resort setting CERTIFICATIONS, LICENSES, REGISTRATIONS: Gaming license/registration as required by jurisdiction(s) KNOWLEDGE, SKILLS, AND ABILITIES: Excellent customer service skills Excellent communication skills Able to communicate professionally with upper management Interpersonal skills to effectively communicate with all business contacts Ability to effectively communicate in English, in both oral and written forms Working knowledge of gaming regulations Ability to lead & mentor a team Ability to manage individual staff and work teams effectively, fairly, consistently and in accordance with established company principles / policies / procedures / guidelines WORKING CONDITIONS: Regular scheduled hours: Work Days: Varied. Hours: Varied, including weekends and holidays Other – Must be flexible if needed for occasional work outside of normal business hoursThis is not intended to include every duty or responsibility of the job nor is it intended to be an all-inclusive list of the skills and abilities required to do this job. |
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