Entertainment IndustryJob Opening for Assistant Shift Manager – Slots (New York New York) in MGM Resorts International (Las Vegas, NV 89109)



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Job Category : Entertainment Industry
Company Name: MGM Resorts International
Position Name: Assistant Shift Manager – Slots (New York New York)
Location : Las Vegas, NV 89109
Job Description : VACCINATION REQUIREMENT: MGM Resorts now requires that all new hires who do not exclusively work from home to provide proof of vaccination against COVID-19 before beginning work effective August 30, 2021 (excluding hourly employees for properties located in Mississippi or New Jersey).
Las Vegas, Nevada
Become one of the stars behind the show and become part of the world’s most powerful entertainment brands. Our Company has
one exciting mission: To entertain the human race.
The primary responsibility of the Assistant Shift Manager Slots is to oversee day-to-day operations of Slot Operations employees of their assigned shift with specialized attention to employee engagement, guest service, protection of company assets, and ensuring staff duties are performed. All duties are to be performed in accordance with departmental and property policies, practices, and procedures.
Use strategies to engage employees, foster a positive work environment, gather and resolve employee issues, and retain top performers
Maintain ongoing communication with employees to share information, listen to feedback, and role-model S.H.O.W. standards
Effectively develop and mentor hourly employees to support employees’ career goals and to ensure all departmental standards and goals are understood and met
Deliver a level of guest service which is consistent with the company’s and property’s core service standards
Engage, entertain and inspire by making a focused commitment to S.H.O.W. and hold employees accountable for doing the same
Manage team expectations, ensuring compliance with departmental and company policies.
Assist with the management of staff scheduling to ensure company service standards are met
Provide instruction, training and implementation of service and other company programs to staff
Research and resolve guest and / or employee issues effectively and professionally
Manage, organize, and complete assigned projects with attention to detail within the established deadline
Delegate job duties and tasks to employee’s utilizing SHOW as the basis for guest engagement
Ensure inventory of all company equipment and sensitive keys during shift are maintained and accounted for
Protect the confidentiality of company files and documents under immediate control
Assist the Shift Manager with management of human resource responsibilities to include training, issuing discipline and ensure the proper documentation of all actions taken for assigned staff members.
Fill in for the Shift Manager in their absence as needed
Perform other job related duties as requested
Guest Service Representatives, Slots
M life Desk Representatives/Supervisors
Bachelor Degree or equivalent experience
Two (2) years’ experience in a slots/casino environment
Knowledge of player tracking systems to include Patron Management & Machine Accounting
Previous money handling experience
Prior management experience
Previous experience working in a similar resort setting
Gaming license/registration as required by jurisdiction(s)
Excellent customer service skills
Excellent communication skills
Able to communicate professionally with upper management
Interpersonal skills to effectively communicate with all business contacts
Ability to effectively communicate in English, in both oral and written forms
Working knowledge of gaming regulations
Ability to lead & mentor a team
Ability to manage individual staff and work teams effectively, fairly, consistently and in accordance with established company principles / policies / procedures / guidelines
Regular scheduled hours: Work Days: Varied. Hours: Varied, including weekends and holidays
Other – Must be flexible if needed for occasional work outside of normal business hoursThis is not intended to include every duty or responsibility of the job nor is it intended to be an all-inclusive list of the skills and abilities required to do this job.

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